Assistant Manager Raffles Club

Accor Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in luxury hospitality seeks a supervisory role within their Raffles Club Lounge in Dubai. The candidate will manage staff and operations, ensuring guest satisfaction through personalized service and efficient management. This position requires prior supervisory experience in hospitality, organizational skills, and a strong commitment to high-quality service.

Qualifications

• 3-5 years of relevant experience, with at least 2 years in a supervisory role.
• Knowledge of Front Office Operations.
• Strong integrity, flexible management style.

Responsibilities

• Manage and supervise staff to ensure guest satisfaction.
• Oversee lounge operations and coordinate with the kitchen.
• Handle guest complaints and monitor service quality.

Skills

Leadership

Communication

Organizational Skills

Multicultural Team Management

Education

Degree from a School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Company Description

Why work for Accor?
We are more than a global leader. We welcome you as you are, offering roles and brands that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us and explore the limitless possibilities at Accor.
Discover your story at Accor: https://careers.accor.com/

Raffles the Palm Dubai is located on Palm Jumeirah, the world's largest manmade island. This luxury five-star hotel offers 374 rooms, suites, and villas with Italian touches and amenities. Guests can enjoy panoramic views, a private beach, entertainment, and recreational facilities including boutiques, a VIP theatre, and signature restaurants.

Raffles Hotels & Resorts, established in 1887, is an award-winning luxury hotel company with eleven properties worldwide, known for personalized and discreet service.

Job Description

• Manage and supervise staff to ensure guest satisfaction through personal recognition and prompt attention from arrival to departure.
• Oversee lounge operations during working hours.
• Coordinate with the kitchen on food selection for breakfast, high tea, and cocktail hours.
• Greet all guests personally.
• Maintain an efficient guest history system.
• Promote hotel sales and in-house facilities.
• Prepare guest welcome letters, monitor feedback, and attend to special requests.
• Handle guest complaints, follow up on corrective actions.
• Manage costs and inventory for Raffles Club.
• Prepare requisitions for amenities.
• Ensure quality services in the Raffles Club Lounge.
• Evaluate staff appearance, discipline, and efficiency.
• Conduct staff meetings and organize work schedules considering occupancy and large group movements.
• Perform related duties and special projects as assigned.
• Collaborate with HR for staffing, training, performance appraisals, coaching, and disciplinary actions.
• Assist in preparing and managing departmental budgets, controlling costs.
• Adhere to OH&S policies and ensure staff compliance.

Personal Attributes

• Strong organizational skills.
• Engagement with residents.
• Ability to manage a multicultural team.
• Excellent leadership and communication skills.
• High integrity and dedication.
• Flexible management style.
• Knowledge of Front Office Operations.
• Self-starter, coach, and motivator.
• Knowledge of Opera Property Management System preferred.

Qualifications

• Degree from a School for Tourism & Hotel Management.

Experience

• 3-5 years of relevant experience, including at least 2 years in a supervisory role.