Assistant Manager Raffles Club

AccorHotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Raffles Club Manager to oversee guest services and staff operations. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a commitment to enhancing guest experiences. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining service standards. This full-time position requires a degree in tourism or hotel management and relevant supervisory experience.

Qualifications

• Minimum 3-5 years relevant experience, with at least 2 years at a supervisory level.

Responsibilities

• Manage and supervise staff to ensure maximum guest satisfaction.
• Oversee maintenance of guest history system for repeat guests.
• Assist in preparation and management of departmental budgets.

Skills

Leadership

Communication

Organizational Skills

Multicultural Management

Education

Degree from a School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Job Responsibilities

1. Manage and supervise all tasks of staff to ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure.
2. Manage and supervise the lounge during operating hours.
3. Liaise with the kitchen on food selection for Breakfast, High Tea, and Cocktail Hour.
4. Meet and greet all guests personally.
5. Oversee maintenance of an efficient guest history system for repeat guests.
6. Promote inter-hotel sales and in-house facilities.
7. Perform functions such as:
   • Prepare Raffles Club guest welcome letters.
   • Monitor guest comment cards and feedback.
   • Attend to special guest requests.
8. Handle guest complaints and refer them as necessary, following up on corrective actions.
9. Compile, analyze, and control Raffles Club costs and inventory.
10. Prepare requisitions for amenities on a timely basis.
11. Ensure and maintain the entire range of services offered for the Raffles Club Lounge.
12. Appraise the appearance, discipline, and efficiency of all staff under direct supervision.
13. Organize and conduct regular staff meetings to facilitate smooth operations.
14. Prepare efficient work and vacation schedules for staff, considering occupancy forecasts and large group movements.
15. Perform related duties and special projects as assigned.
16. Work with superiors and the Human Resources Manager to ensure staff performance is productive, including:
    • Planning for future staffing needs and recruiting according to company guidelines.
    • Preparing detailed induction programs for new staff.
    • Analyzing training needs and developing training programs.
    • Conducting probation and formal performance appraisals.
    • Coaching, counseling, disciplining staff, and providing constructive feedback.
17. Assist in the preparation and management of departmental budgets; monitor costs to ensure performance against budget.
18. Adhere to OH&S policies and procedures and ensure staff compliance.

Personal Attributes

• Good organizational skills.
• High level of engagement with residents.
• Ability to manage a multicultural workforce.
• Excellent leadership and communication skills.
• High integrity, dedication, and support for continuous improvement.
• Flexible management style to adapt to changing environments.
• Good knowledge of front office operations.
• Self-starter, coach, and mentor capable of motivating the team.
• Knowledge of Opera Property Management System is preferred.

Qualifications

• Degree from a School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years relevant experience, with at least 2 years at a supervisory level.

Additional Information

• Remote Work: No
• Employment Type: Full-time