Assistant Manager Raffles Club

FAIRMONT; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading luxury hotel is seeking a Supervisor for its Raffles Club Lounge in Dubai. The role involves managing staff, ensuring high guest satisfaction, and coordinating operations with the kitchen. Ideal candidates will have a background in hotel management and substantial experience in a supervisory capacity.

Qualifications

• Minimum 3-5 years relevant experience, with at least 2 years in a supervisory role.
• Ability to manage a multicultural team.

Responsibilities

• Manage and supervise staff to ensure guest satisfaction.
• Oversee lounge operations and coordinate with the kitchen.
• Address guest complaints and manage inventory.

Skills

Leadership

Communication

Organizational Skills

Team Management

Education

Degree from a School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Company Description

"Why work for Accor?
We are more than a global leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Raffles the Palm Dubai is located on the western crescent of Palm Jumeirah, the world’s largest man-made island. This luxurious five-star hotel features 374 spacious rooms, suites, and villas with Italian touches and carefully selected amenities, offering panoramic views, a private beach, entertainment, and recreational facilities, including boutiques, a VIP movie theatre, signature restaurants, and banqueting and conference spaces.

Guests at Raffles experience personalized, discreet service. Raffles Hotels & Resorts is an award-winning, luxury international hotel company established in 1887, with a portfolio of eleven properties worldwide, from resorts to city hotels.

Job Responsibilities

• Manage and supervise staff to ensure guest satisfaction through personal recognition and prompt service from arrival to departure.
• Oversee the lounge operations during working hours.
• Coordinate with the kitchen on food selection for Breakfast, High Tea, and Cocktail Hour.
• Greet all guests personally.
• Maintain an efficient guest history system.
• Promote hotel sales and in-house facilities.
• Prepare guest welcome letters, monitor feedback, and handle special requests.
• Address guest complaints and follow up on corrective actions.
• Control Raffles Club costs and inventory.
• Ensure the delivery of all services offered at the Raffles Club Lounge.
• Evaluate staff appearance, discipline, and efficiency.
• Conduct regular staff meetings for smooth operations.
• Develop work and vacation schedules considering occupancy and large group movements.
• Lead related duties and special projects as assigned.
• Collaborate with HR on staffing, training, performance appraisals, and staff discipline.
• Assist in departmental budgeting, cost control, and monitoring.
• Adhere to OH&S policies and ensure staff compliance.

Personal Attributes

• Excellent organizational skills.
• Strong engagement with residents.
• Ability to manage a multicultural team.
• Excellent leadership and communication skills.
• High integrity, dedication, and commitment to improvement.
• Flexible management style for changing environments.
• Good knowledge of Front Office Operations.
• Self-starter, coach, and motivator.
• Knowledge of Opera Property Management System is preferred.

Qualifications

• Degree from a School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.