Assistant Manager - Platinum Members - Dubai (Arabic Speaker)

Landmark Digital As a part of the Landmark Group, a renowned retail and hospitality conglomerate in the Middle East, North Africa, and India, Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy.

Headquartered in Dubai, UAE, we oversee the digital operations of eight leading brands across diverse geographies, with ambitious plans for expansion into new territories and functions. Joining us means becoming a vital part of the Middle East's most significant bricks-to-clicks success story, boasting an impressive year-on-year growth rate exceeding 100%.

Comprising a talented workforce of over 500 professionals across diverse domains, Landmark Digital spearheads various functions including Enterprise and E-commerce Tech, Product Management, User Design, and MarTech, among others. With our futuristic outlook, we are committed to delivering seamless digital experiences to our customers.

At Landmark Digital, we cultivate an agile work culture, empowering you to make impactful decisions from day one within collaborative squads comprising professionals from over 20 nationalities. Additionally, our dedicated software development center in Bangalore, India, offers opportunities for incubation, design, and optimization of digital products.

Working at Landmark Digital means engaging with cutting-edge technologies, including Enterprise and E-commerce tech, headless commerce, Java Spring Boot, React Native, React frontend, and Azure Cloud solutions, providing an enriching environment for professional growth and development.

In addition to competitive remuneration and benefits, we prioritize continuous learning and growth through dedicated training and upskilling initiatives. Furthermore, our vibrant workplace culture fosters camaraderie through various team events, celebrations, and recreational amenities, ensuring a fulfilling experience both personally and professionally.

Come be a part of Landmark Digital, where innovation, collaboration, and growth converge to redefine the digital retail landscape.

Job Description

We are seeking a dynamic and service-driven Platinum Member Manager to oversee and enhance the experience for our most valued Platinum members, the top tier of our loyalty program. This strategic, concierge-style role requires a seasoned professional to craft personalized strategies, deliver bespoke solutions, and ensure an unparalleled level of service to members across the GCC region. The ideal candidate will have a background in luxury retail, hospitality, private banking, or similar customer-centric industries and a proven track record in managing high-net-worth individuals (HNWIs).

Key Responsibilities:

• Develop and implement a comprehensive engagement strategy tailored to the unique needs and preferences of Platinum members.
• Collaborate with cross-functional teams to design exclusive offers, events, and experiences that reinforce loyalty and drive emotional connections with the brand.
• Act as the voice of the Platinum tier, providing insights and feedback to continuously enhance the loyalty program.
• Serve as a primary point of contact for Platinum members, assisting with inquiries, problem resolution, and personalized service requests.
• Proactively anticipate member needs, offering bespoke solutions that align with their lifestyle and preferences.
• Ensure seamless coordination of special privileges, priority services, and event access across the GCC.
• Build and nurture long-term relationships with Platinum members, fostering trust and loyalty.
• Maintain a detailed understanding of individual member profiles, including preferences, purchase history, and service expectations.
• Leverage CRM tools to monitor member activity and identify opportunities for personalized engagement.
• Collaborate with luxury partners, vendors, and internal teams to curate exclusive benefits and rewards for Platinum members.
• Represent the Platinum tier in discussions with external stakeholders, advocating for unique offerings that resonate with the demographic.
• Track and analyze key metrics related to member satisfaction, engagement, and retention.
• Prepare and present reports on member activity, feedback, and program performance to senior management.