Assistant Manager - Platinum Members - Dubai (Arabic Speaker)

We are seeking a dynamic and service-driven Platinum Member Manager to oversee and enhance the experience for our most valued Platinum members, the top tier of our loyalty program. This strategic, concierge-style role requires a seasoned professional to craft personalized strategies, deliver bespoke solutions, and ensure an unparalleled level of service to members across the GCC region. The ideal candidate will have a background in luxury retail, hospitality, private banking, or similar customer-centric industries and a proven track record in managing high-net-worth individuals (HNWIs).

Key Responsibilities:

1. Platinum Member Experience Strategy
   • Develop and implement a comprehensive engagement strategy tailored to the unique needs and preferences of Platinum members.
   • Collaborate with cross-functional teams to design exclusive offers, events, and experiences that reinforce loyalty and drive emotional connections with the brand.
   • Act as the voice of the Platinum tier, providing insights and feedback to continuously enhance the loyalty program.
2. Concierge-Style Service Delivery
   • Serve as a primary point of contact for Platinum members, assisting with inquiries, problem resolution, and personalized service requests.
   • Proactively anticipate member needs, offering bespoke solutions that align with their lifestyle and preferences.
   • Ensure seamless coordination of special privileges, priority services, and event access across the GCC.
3. Relationship Management
   • Build and nurture long-term relationships with Platinum members, fostering trust and loyalty.
   • Maintain a detailed understanding of individual member profiles, including preferences, purchase history, and service expectations.
   • Leverage CRM tools to monitor member activity and identify opportunities for personalized engagement.
4. Collaboration and Partner Engagement
   • Collaborate with luxury partners, vendors, and internal teams to curate exclusive benefits and rewards for Platinum members.
   • Represent the Platinum tier in discussions with external stakeholders, advocating for unique offerings that resonate with the demographic.
5. Performance and Reporting
   • Track and analyze key metrics related to member satisfaction, engagement, and retention.
   • Prepare and present reports on member activity, feedback, and program performance to senior management.