Assistant Manager - Platinum Members - Dubai (Arabic Speaker)

Landmark Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Platinum Member Manager to enhance the experience for their most valued members. This strategic role involves crafting personalized engagement strategies, delivering bespoke solutions, and ensuring exceptional service across the GCC region. The ideal candidate will possess a strong background in luxury retail or hospitality and a proven ability to manage high-net-worth individuals. Join a forward-thinking company that values customer-centric approaches and offers a unique opportunity to shape the loyalty program for its elite clientele.

Qualifications

• Proven experience in managing high-net-worth individuals and delivering exceptional service.
• Strong background in luxury retail, hospitality, or private banking.

Responsibilities

• Develop and implement engagement strategies for Platinum members.
• Serve as the primary contact for inquiries and personalized service requests.
• Build long-term relationships with members and monitor their preferences.

Skills

Customer Relationship Management

Luxury Retail Experience

Concierge Service

Problem Resolution

Strategic Planning

Education

Bachelor's Degree in Business or Related Field

Tools

CRM Software

Job description

We are seeking a dynamic and service-driven Platinum Member Manager to oversee and enhance the experience for our most valued Platinum members, the top tier of our loyalty program. This strategic, concierge-style role requires a seasoned professional to craft personalized strategies, deliver bespoke solutions, and ensure an unparalleled level of service to members across the GCC region. The ideal candidate will have a background in luxury retail, hospitality, private banking, or similar customer-centric industries and a proven track record in managing high-net-worth individuals (HNWIs).

Key Responsibilities:

1. Platinum Member Experience Strategy
   • Develop and implement a comprehensive engagement strategy tailored to the unique needs and preferences of Platinum members.
   • Collaborate with cross-functional teams to design exclusive offers, events, and experiences that reinforce loyalty and drive emotional connections with the brand.
   • Act as the voice of the Platinum tier, providing insights and feedback to continuously enhance the loyalty program.
2. Concierge-Style Service Delivery
   • Serve as a primary point of contact for Platinum members, assisting with inquiries, problem resolution, and personalized service requests.
   • Proactively anticipate member needs, offering bespoke solutions that align with their lifestyle and preferences.
   • Ensure seamless coordination of special privileges, priority services, and event access across the GCC.
3. Relationship Management
   • Build and nurture long-term relationships with Platinum members, fostering trust and loyalty.
   • Maintain a detailed understanding of individual member profiles, including preferences, purchase history, and service expectations.
   • Leverage CRM tools to monitor member activity and identify opportunities for personalized engagement.
4. Collaboration and Partner Engagement
   • Collaborate with luxury partners, vendors, and internal teams to curate exclusive benefits and rewards for Platinum members.
   • Represent the Platinum tier in discussions with external stakeholders, advocating for unique offerings that resonate with the demographic.
5. Performance and Reporting
   • Track and analyze key metrics related to member satisfaction, engagement, and retention.
   • Prepare and present reports on member activity, feedback, and program performance to senior management.