Assistant Manager - Office Services & Mail Room

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Generous leave policy

Job summary

Wynn Al Marjan Island in Ras al-Khaimah is seeking an Assistant Manager - Office Services and Mail Room to lead the Office Services and Mail Room team. The role requires overseeing mail flow, supplier coordination, budget monitoring and staff development.

The ideal candidate will have a relevant degree, four years of experience in a similar function, strong Excel/Office skills, and fluency in English. UAE work eligibility is essential, with extended hours and weekend availability expected.

Qualifications

• Diploma or bachelor’s degree in business, logistics, facilities or hospitality management.
• Minimum four years in office services, mail room, administration, procurement support or facilities coordination.
• Supervisory experience in luxury hotel, integrated resort or corporate head office.
• Excellent Excel, Word and Outlook skills; stock control and vendor coordination experience.
• Fluent English, additional language advantageous.

Responsibilities

• Oversee daily mail receipt, sorting, logging and distribution to departments.
• Manage outgoing mail, courier dispatch, and postage costs.
• Maintain tracking for high value & confidential items.
• Work with Security on mail screening and suspicious item reporting.
• Control office supplies, par levels, and stock counts.
• Coordinate maintenance of office equipment and liaise with vendors.
• Supervise and develop the mail room team; uphold SOPs.
• Uphold confidentiality and data protection; ensure health and safety compliance.

Skills

Organizational skills

Cost awareness

Supervisory ability

Communication skills

Education

Diploma or bachelor’s degree in business administration, logistics, facilities management, hospitality management or related field

Tools

Excel

Word

Outlook

Inventory systems

Job description

Job Description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Manager - Office Services and Mail Room to join the resort’s Office Services and Mail Room team.

Responsibilities

The primary duties and responsibilities of this role are:

• Oversee the daily receipt, sorting, logging and distribution of all incoming mail, parcels and courier deliveries, ensuring each item reaches the correct department within the agreed service standard.
• Manages outgoing mail and courier dispatch, selecting the appropriate service, verifying addresses and documentation, and controlling postage and shipping costs.
• Maintains an accurate tracking record for registered, confidential, high value and signature required items from receipt through to acknowledged delivery.
• Works with Security on mail screening and handling procedures, and ensures the team knows how to identify, isolate and report a suspicious item.
• Controls the office supplies and stationery store, setting par levels, running stock counts, raising purchase requisitions and preventing both stock outs and overstocking.
• Manages central print, copy and scanning services, including job scheduling, quality control, consumables and the handling of confidential print work.
• Coordinates the maintenance, servicing and replacement of office equipment such as printers, copiers, franking machines, shredders and mail room plant.
• Liaises with courier companies, postal authorities, stationery suppliers and equipment vendors, monitoring service levels and raising performance issues with the Manager.
• Checks supplier invoices against deliveries and agreed rates, resolves discrepancies and submits approved invoices to Finance for payment.
• Supports the Manager in preparing and monitoring the departmental budget, tracking consumption of supplies, postage and courier spend against forecast.
• Administers central records storage and archiving, ensuring files are indexed, retrievable and retained or destroyed in line with the company retention schedule.
• Coordinates office moves, workstation set ups, furniture requests and small office projects with Engineering, IT and the departments concerned.
• Supervises, schedules and develops the office services and mail room team, setting clear standards, conducting on the job training and addressing performance in partnership with the Manager.
• Maintains and updates the department's standard operating procedures, and ensures the team follows them consistently across all shifts.
• Upholds confidentiality, data protection and chain of custody requirements for all correspondence and documents handled by the department.
• Ensures the mail room and storage areas remain clean, secure, organized and compliant with health, safety and fire requirements.
• Produces service, volume and cost reports for the Manager, and recommends improvements that reduce spending or shorten turnaround times.
• Deputizes for the Manager during absence and represents the department in interdepartmental meetings as required.
• Performs other reasonable duties appropriate to the position as assigned by management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or bachelor's degree in business administration, logistics, facilities management, hospitality management or a related field.
• Minimum four years of experience in office services, mail room, administration, procurement support or facilities coordination, including at least two years in a supervisory role.
• Luxury hotels, integrated resort, corporate head office or large campus experience is preferred; pre-opening experience is an advantage.
• Working knowledge of mail and courier operations, customs and shipping documentation, stock control and vendor coordination.
• Confident user of Microsoft Excel, Word and Outlook, with experience of purchasing, inventory or tracking systems.
• Fluent written and spoken English; Arabic or an additional language relevant to the resort's workforce is an advantage.
• Strong organizational skills and attention to detail, with the ability to run several service lines at once without losing track of individual items.
• Practical cost awareness, with the discipline to control consumption, verify invoices and support budget monitoring.
• Confident, approachable communicator, able to serve every level of the organization courteously and to hold suppliers to their commitments.
• Supervisory ability, with a genuine interest in training and developing a small hands-on team.
• Integrity and discretion in handling confidential correspondence, documents and company property.
• Eligible to live and work in the United Arab Emirates and able to satisfy pre-employment screening requirements, including any gaming regulatory licensing.
• A valid UAE driving license is an advantage where the role oversees drivers and off-property collections.
• Available to work extended hours, weekends and public holidays as the needs of the operation require.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits.