Assistant Manager - Learning & Development, Employee Onboarding

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Assistant Manager for Learning and Development. This role is pivotal in executing training initiatives and ensuring alignment with luxury service standards. The ideal candidate will oversee onboarding, manage learning systems, and mentor junior team members, all while maintaining high organizational standards.

Qualifications

• Minimum 2 years of experience in training/facilitation and hotel or casino operations.
• Proven ability to design and deliver engaging training.

Responsibilities

• Oversee the full onboarding journey and ensure departmental programs are aligned.
• Support the design and implementation of learning initiatives across departments.

Skills

Communication

Organizational Skills

Project Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Hospitality

Tools

Microsoft Office

Learning Management Systems

Job description

General Purpose

The Assistant Manager – Learning and Development supports the strategic execution of training and development initiatives across the property. This role plays a key part in delivering seamless onboarding experience, managing learning systems, and supporting the design and delivery of engaging training programs. Working closely with the Director of L&D, this position ensures that all learning activities align with Wynn’s luxury service standards and operational goals.

Essential Duties & Tasks

• Oversee the full onboarding journey, including orientation and probation, ensuring departmental onboarding programs are in place and aligned with company standards
• Support the Director in the design, development, and implementation of learning initiatives across departments
• Apply project management skills to coordinate multiple training programs with competing deadlines
• Co-manage the Learning Management System (LMS), including course creation, audience management, and multimedia content development
• Track and coordinate attendance for mandatory training sessions and property-wide learning events
• Collaborate with Wynn Resorts training partners to share best practices and leverage shared resources
• Mentor junior L&D team members and support their professional development
• Conduct regular reviews of training effectiveness and recommend improvements
• Maintain project timelines, manage resources, and work independently with minimal supervision
• Report to the L&D Manager and perform additional responsibilities as assigned
  
  

Job Requirements

• Bachelor’s degree in Business, Hospitality, or a related field preferred
• Minimum 2 years of experience in training/facilitation and hotel or casino operations, or an equivalent combination of education and experience
• Experience in frontline hospitality operations with a strong understanding of luxury service standards
• Proven ability to design and deliver engaging training through instructor-led sessions, on-the-job learning, and digital platforms
• Excellent verbal and written communication skills with the ability to engage all levels of the organization
• Strong organizational and time management skills; able to manage multiple priorities under pressure
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with design software is a plus
• Familiarity with Learning Management Systems and eLearning development tools preferred
• Flexible schedule, including availability on weekends and holidays as needed
• Professional appearance and adherence to company standards