Assistant Manager, IT Business Relations (Analyst)

The National Insurance Company – Daman; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading insurance provider in Abu Dhabi is seeking a highly skilled Business Analyst to bridge the gap between business objectives and technological solutions. The ideal candidate will have 3-5 years of experience in the insurance sector, strong analytical skills, and a bachelor's degree. Responsibilities include requirements gathering, process optimization, and data analysis to enhance operational efficiency and customer experience.

Qualifications

• Minimum of 3-5 years of experience as a Business Analyst, preferably in the Insurance or financial services industry.
• Demonstrated experience with full Software Development Life Cycle (SDLC) methodologies, preferably in Agile environments.
• Relevant professional certifications (e.g., CBAP, PMP) are preferred.

Responsibilities

• Elicit and analyse requirements through interviews, workshops, and document analysis.
• Analyse current business processes to identify inefficiencies and design optimized future state processes.
• Interpret complex data sets to uncover insights and support strategic decision-making.

Skills

Core Business Analysis

Excellent Communication & Interpersonal Skills

Stakeholder Management

Problem-Solving & Critical Thinking

Adaptability & Resilience

Negotiation & Persuasion

Technology Acumen

Education

Bachelor's degree in Business Administration, Finance, Insurance, or related field

Tools

Jira

Confluence

Job description

We are seeking a highly skilled and dynamic Business Analyst to join our department within the Business Relations team. This role is crucial in bridging the gap between our business objectives and technological solutions. The Business Analyst will play a pivotal role in understanding the evolving needs of our internal and external partners and customers, translating these into clear requirements, and collaborating with IT and other stakeholders to deliver solutions that drive operational efficiency, enhance customer experience, and ensure regulatory compliance within the complex insurance landscape.

Responsibilities

• Elicit and Analyse Requirements: Conduct comprehensive requirements gathering through interviews, workshops, surveys, and document analysis to capture functional and non-functional needs, business rules, and process flows.
• Process Modelling and Optimization: Analyse current state business processes to identify inefficiencies, design optimized future state processes, and develop clear process maps (e.g., BPMN).
• Data Analysis & Reporting: Interpret complex data sets to uncover insights, identify trends, and develop actionable reports to support strategic decision-making for business relations initiatives.
• Solution Assessment & Validation: Evaluate the feasibility of proposed solutions, facilitate User Acceptance Testing (UAT), define test scenarios, and ensure developed solutions align with business needs.
• Stakeholder Collaboration: Serve as a key liaison between business stakeholders, IT teams, and external partners, ensuring clear communication, consensus building, and effective expectation management throughout the project lifecycle.
• Customer/Partner Journey Mapping: Analyse and map the end-to-end journeys of various customer and partner segments to identify pain points and opportunities for improvement.
• Support Regulatory Adherence: Ensure that all defined requirements and proposed solutions adhere to relevant insurance regulations and compliance guidelines.Stay updated on relevant market trends and incorporate them into strategic decision-making.

Qualifications

• Minimum of 3-5 years of experience as a Business Analyst, preferably within the Insurance or financial services industry.
• Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
• Demonstrated experience with full Software Development Life Cycle (SDLC) methodologies, with a strong preference for Agile (Scrum, Kanban) environments.
• Proven track record of working closely with diverse business and technical teams.
• Knowledge of key market trends and their impact on the insurance industry.
• Business Analysis Professional
• Competency in Business Analysis
• Agile certifications (e.g., Certified Scrum Product Owner - CSPO)
• Relevant professional certifications (e.g., CBAP, PMP) are preferred.

Skills and Competencies

• Core Business Analysis: Mastery of requirements elicitation, documentation, scope management, process modelling (BPMN), data analysis, and solution validation (UAT support).
• Excellent Communication & Interpersonal Skills: Exceptional active listening, verbal, written, and presentation skills to effectively convey complex information to diverse audiences.
• Stakeholder Management: Proven ability to build strong relationships, manage expectations, and resolve conflicts with internal and external stakeholders.
• Problem-Solving & Critical Thinking: Highly analytical mindset with the ability to break down complex problems, identify root causes, propose practical, solution-oriented, and strategic solutions.
• Adaptability & Resilience: Ability to thrive in a dynamic, fast-paced environment, embrace change, and maintain effectiveness under pressure.
• Negotiation & Persuasion: Skilled in building consensus and influencing stakeholders to adopt optimal solutions and changes.
• Business Relations Context: Strong understanding of partner ecosystems (brokers, agents, healthcare providers), customer journey mapping, and familiarity with insurance systems.
• Insurance Domain Expertise: In-depth understanding of insurance products (health, life, property, casualty), core insurance processes (underwriting, claims, policy administration), and the regulatory landscape (DOH, DHA, local guidelines).
• Technology Acumen: Solid understanding of SDLC/Agile methodologies, system integration concepts (APIs, data warehousing), and proficiency with project management tools (Jira, Confluence), requirement management tools. Basic to intermediate SQL skills are a plus.
• Attention to Detail: Meticulous accuracy and thoroughness in all aspects of analysis, documentation, and validation.