Assistant Manager - IT

RNA Resources Group Limited; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

A leading retail company in the GCC is seeking an IT Manager to oversee the implementation of IT projects and manage the IT infrastructure for hotels and restaurants. The role includes vendor management, ensuring compliance with IT security policies, and leading a team towards excellence in service delivery. This is an opportunity to join a diverse organization with a presence in the GCC and other countries, offering a dynamic work environment fueled by innovation and support.

Qualifications

• Experience in managing IT infrastructure and services.
• Strong leadership skills for team management and development.
• Ability to handle complex IT issues and provide solutions.

Responsibilities

• Implement IT projects and manage vendors for hotels and restaurants.
• Ensure operational efficiency of IT services and compliance.
• Lead a team, motivate staff, and oversee performance.

Skills

Infrastructure Management

Vendor Management

Project Implementation

Security Compliance

IT Support

Problem Solving

Tools

Active Directory

DNS

DHCP

Avaya PABX

Job description

· Implementation of IT projects for hotels and restaurants.

· Manage all IT vendors for hotels and restaurants.

· Support related to FMC applications.

· Monitor security compliance according to IT policies and procedures.

· Infrastructure management – Ensure all IT services are operational 24x7, with data center equipment, servers, storage, backup, and network devices functioning continuously.

· License compliance – Audit and identify software licensing gaps and work towards compliance.

· Administer and manage Active Directory, DNS, DHCP servers within the office network infrastructure using Windows servers.

· Administer and manage Avaya PABX systems, contact center applications, and IP phones.

· Manage internet lines, leased lines, and telephone lines with ISPs.

· Oversee and handle escalations of all IT issues, providing suitable resolutions to end users.

· Attend to L3 level helpdesk calls and update end users accordingly.

· Monitor IT-related issues, risk profiles, and developments, providing input for planning sessions.

· Provide practical, innovative, and value-added solutions to identified issues.

· Ensure completion and submission of all business-related reports to respective authorities.

· Maintain and prepare IT budgets, manage AMC agreements and contracts.

· Assist with internal and external IT audits.

People Management

· Lead by example and serve as a role model for direct reports.

· Encourage open and honest feedback from team members and follow up as necessary.

· Assist the unit manager with grievance handling and disciplinary actions.

· Ensure skill development of staff and identify future talent potential.

· Set KRAs for direct reports and conduct performance appraisals as per schedule.

· Oversee staff deployment and motivate team members.

· Lead team-building and customer care initiatives.

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RNA Resources Group Limited is a leading, profitable retailer in the GCC, with a presence in 6 GCC countries, Jordan, India, and Pakistan. It operates over 900 stores worldwide and has diversified into leisure, food, hotels, and electronics, supported by its logistics and distribution infrastructure.