Assistant Manager - Human Capital

SupportFinity™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager – Human Capital in Dubai. This role involves supporting HR functions, enhancing employee engagement, and managing compliance in HR operations. Candidates should have over 5 years of experience in HR or related fields, showcasing their ability to drive effective collaboration and improve employee satisfaction. Competitive benefits and a dynamic work environment are offered.

Qualifications

• 5+ years of progressive experience in human resource/HRMS/administration.
• Proven success in driving high-level cross-functional collaboration.
• Experience in enhancing customer engagement.

Responsibilities

• Act as the HR point of contact for assigned functions or brands.
• Support execution of employee engagement activities.
• Prepare periodic reports and dashboards for assigned functions.

Skills

Employee relations

Performance management

HR operations

Data management

Training coordination

Job description

Job Description

HR Partnering & Operational Execution

• Act as the HR point of contact for assigned functions or brands, supporting line managers on day-to-day HR matters including staffing, employee movements, and workforce planning.
• Assist in the implementation of manpower planning, job changes, transfers, and internal mobility processes.
• Coordinate with the Manager – Human Capital to support performance and behavioral interventions, employee development, and culture-building efforts.
• Ensure smooth delivery of employee lifecycle events including onboarding, confirmation, engagement, and exit, while aligning with organizational values.
  
  

Employee Engagement & Relations

• Support the execution of employee engagement activities such as town halls, surveys, wellness initiatives, and recognition programs.
• Conduct basic employee relations activities including informal conflict resolution, issuing disciplinary letters, and coordinating grievance handling in collaboration with the Manager or Senior Manager.
• Facilitate communication between HR and employees to foster transparency, feedback, and trust.
  
  

Talent & Capability Support

• Coordinate learning and development nominations, track participation, and evaluate training feedback in alignment with functional needs.
• Support the execution of performance review cycles by sharing guidelines, collating ratings, and following up with line managers and employees.
• Assist in identifying training or coaching needs through manager feedback and support follow-through actions.
  
  

HR Operations & Compliance

• Work closely with the HC Operations team to ensure accurate documentation, HRMS updates, and timely transaction processing across the employee lifecycle.
• Conduct checks on contract issuance, policy adherence, and leave records, ensuring compliance with legal and internal guidelines.
• Maintain up-to-date trackers for joiners, leavers, and probation status, and share reports with the Manager – Human Capital.
  
  

Data Management & Reporting

• Prepare periodic reports and dashboards for assigned functions including attrition, headcount, employee movements, and performance trends.
• Ensure data accuracy and flag discrepancies to the Manager – Human Capital for further action.
• Support internal and external audit requests by providing necessary HR documentation and evidence.
  
  

Collaboration & Support

• Liaise with recruitment, L&D, payroll, and admin teams to ensure smooth HR service delivery for assigned teams or brands.
• Assist the Manager in workforce cost tracking, organizational structure updates, and annual HR planning.
• Participate in special projects or HR process improvement initiatives as assigned by senior HR leadership.
  
  

Desired Experience:

The ideal Assistant Manager – Human Capital in a retail company should have 5+ years of progressive experience in human resource/HRMS/administration. Proven success in driving high level cross functional collaboration, enhancing customer engagement, and achieving & exceeding sales KPI targets for stores.