Assistant Manager Housing/Social

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 72,000 - 95,000; Full time

Job summary

Wynn Al Marjan Island seeks an Assistant Manager – Housing Operations to oversee housing facilities for over 9,000 residents. The role involves managing daily operations, enhancing community engagement, and ensuring the welfare of residents. Ideal candidates will possess supervisory experience and a degree in a relevant field, fostering a respectful and vibrant living environment.

Qualifications

• 1–2 years supervisory experience in housing, hospitality, or facility operations.
• Experience managing residential facilities is a plus.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily housing operations, including housekeeping and maintenance.
• Assist in planning resident events and community engagement programs.
• Conduct routine inspections ensuring cleanliness and safety.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multitasking

Education

Diploma or Bachelor’s degree in Hospitality, Facilities Management

Tools

Microsoft Office

Job description

The Assistant Manager – Housing Operations supports the daily management and smooth functioning of Wynn Al Marjan Island’s large-scale staff accommodation facilities. This role assists in ensuring a high standard of living for over 9,000 residents by overseeing key operational areas such as housekeeping, maintenance, and resident services. The Assistant Manager also plays a vital role in fostering a vibrant and inclusive community through event coordination and resident engagement

Key Responsibilities

• Support the Operations Manager in overseeing daily housing operations, including housekeeping, maintenance, front desk, and transportation services
• Assist in planning and executing resident events, wellness programs, and cultural celebrations to enhance community engagement
• Address resident concerns and service requests with professionalism and empathy, escalating issues as needed
• Conduct routine inspections of rooms and common areas to ensure cleanliness, safety, and compliance with brand standards
• Coordinate with internal departments such as Facilities, Security, and HR to ensure seamless service delivery
• Monitor room assignments, move-in/move-out processes, and occupancy levels to support efficient space utilization
• Maintain accurate records for inventory, maintenance requests, and resident feedback
• Supervise and support front-line staff, ensuring high performance and adherence to service standards
• Assist in emergency preparedness and response procedures
• Promote a positive, inclusive, and respectful living environment for all residents
  
  

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality, Facilities Management, or a related field preferred
• 1–2 years of supervisory or team lead experience in housing, hospitality, or facility operations
• Experience in managing residential facilities or large-scale accommodations is an advantage
• Strong interpersonal and communication skills with a guest-first mindset
• Proficiency in Microsoft Office; experience with housing/property management systems is a plus
• Ability to work flexible hours, including weekends and holidays
• Strong organizational skills and the ability to multitask in a fast-paced environment