Assistant Manager Guest Relations

Hyatt Hotel; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Join a leading lifestyle hotel in Dubai as an Assistant Manager Guest Relations. You will enhance guest experiences by overseeing VIP arrivals and managing preferences. We seek a culturally savvy, proactive individual with a strong background in hospitality and exceptional communication skills.

Qualifications

• 2-3 years of Front Office or Guest Relations experience in upscale hotels.
• Previous leadership or supervisory experience preferred.

Responsibilities

• Ensure attentive service for VIP and long-stay guests.
• Supervise daily Guest Relations operations.
• Respond to guest feedback and concerns.

Skills

Communication

Problem Solving

Emotional Intelligence

Education

Hospitality degree or diploma

Tools

Opera

Job description

At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of La Mer, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that s fresh, dynamic, and centered around our guests stories.

As Assistant Manager Guest Relations, you will support the Front Office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction. You ll be the face of the hotel for many of our guests and we re looking for someone who is culturally savvy, proactive, and warm.

• Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
• Supervise daily Guest Relations operations, ensuring Hyatt Centric brand standards are consistently met.
• Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
• Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
• Collaborate with Housekeeping, F&B, and other teams to curate memorable touches for special occasions.
• Lead by example and support the development of the Guest Relations team through coaching and training.
• Liaise with Marketing or Concierge to promote hotel experiences and local discoveries to guests.
• Represent the hotel at daily briefings and guest satisfaction meetings.

Desired Candidate Profile

Qualifications & Experience:

• Minimum 2 3 years of Front Office or Guest Relations experience in an upscale hotel environment.
• Previous leadership or supervisory experience preferred.
• Hospitality degree or diploma is an asset.
• Strong understanding of luxury service standards and guest experience best practices.
• Friendly, confident, and approachable personality with a high degree of emotional intelligence.
• Strong problem-solving and communication skills.
• Excellent grooming and a polished, professional appearance.
• Detail-oriented with a strong sense of initiative.
• Comfortable working in a multicultural environment and with diverse guest profiles.
• Fluency in English (spoken and written) is essential.
• Proficiency in at least one of the following languages is required: Russian, German, or Spanish.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]