Assistant Manager – Guest Relations

SupportFinity™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading lifestyle hotel in Dubai is seeking an Assistant Manager for Guest Relations. This role focuses on delivering exceptional guest experiences, overseeing VIP services, and collaborating with various departments. The ideal candidate will be culturally savvy with strong leadership and communication skills, eager to enhance guest satisfaction through personalized service.

Qualifications

• Minimum 2–3 years in Front Office or Guest Relations at an upscale hotel.
• Previous leadership experience preferred.
• Fluency in English required; knowledge of Russian, German, or Spanish is an asset.

Responsibilities

• Oversee VIP arrivals and manage guest preferences.
• Supervise Guest Relations operations ensuring brand standards.
• Respond to guest feedback and ensure satisfaction.

Skills

Problem-solving

Communication

Emotional intelligence

Attention to detail

Education

Hospitality degree or diploma

Tools

Opera

Job description

Organization- Hyatt Centric Jumeirah Dubai

Summary

At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of La Mer, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that’s fresh, dynamic, and centered around our guests’ stories.

As Assistant Manager – Guest Relations, you will support the Front Office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction. You’ll be the face of the hotel for many of our guests—and we’re looking for someone who is culturally savvy, proactive, and warm.

• Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
• Supervise daily Guest Relations operations, ensuring Hyatt Centric brand standards are consistently met.
• Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
• Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
• Collaborate with Housekeeping, F&B, and other teams to curate memorable touches for special occasions.
• Lead by example and support the development of the Guest Relations team through coaching and training.
• Liaise with Marketing or Concierge to promote hotel experiences and local discoveries to guests.
• Represent the hotel at daily briefings and guest satisfaction meetings.
  
  

Qualifications

Qualifications & Experience:

• Minimum 2–3 years of Front Office or Guest Relations experience in an upscale hotel environment.
• Previous leadership or supervisory experience preferred.
• Hospitality degree or diploma is an asset.
• Strong understanding of luxury service standards and guest experience best practices.
• Friendly, confident, and approachable personality with a high degree of emotional intelligence.
• Strong problem-solving and communication skills.
• Excellent grooming and a polished, professional appearance.
• Detail-oriented with a strong sense of initiative.
• Comfortable working in a multicultural environment and with diverse guest profiles.
• Fluency in English (spoken and written) is essential.
• Proficiency in at least one of the following languages is required: Russian, German, or Spanish.
• Additional language skills are a plus