Assistant Manager Guest Relations

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

• Assist in managing the daily operations of the Guest Relations team.

• Greet and engage VIPs, long-stay guests, and repeat visitors to ensure a personalized experience.

• Handle guest feedback and complaints efficiently, ensuring prompt resolution and follow-up.

• Support in coordinating special requests, amenities, and celebrations (e.g., birthdays, anniversaries).

• Collaborate with Front Office, Housekeeping, F&B, and other departments to enhance guest satisfaction.

• Ensure accurate guest profile updates and usage of guest preference data.

• Monitor guest satisfaction scores and implement improvement strategies.

• Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.

• Maintain a strong presence in the lobby and other guest areas.

• Uphold brand standards and ensure consistent delivery of service excellence.

• Minimum 2-3 years of experience in a guest-facing role, preferably in luxury hospitality.

• Excellent communication and interpersonal skills.

• Problem-solving mindset with a focus on guest satisfaction.

• Proficient in hotel management systems (e.g., Opera, PMS).

• Fluency in English; additional languages are a plus.

• Flexibility to work varied shifts, weekends, and holidays.