Assistant Manager, Government Relations (PRO)

noon; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Noon is seeking an Assistant Manager – Government Relations (PRO) in the UAE to act as the single point of contact for government and regulatory authorities. You will manage interactions with RTA, CID, Municipality, and MOHRE, coordinate permits, and lead response efforts to regulatory developments.

Fluent in Arabic and English, with 3–5 years of UAE experience in government relations within logistics or retail, you will build relationships, maintain case logs, and drive compliant operations

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years of Government Relations/PRO experience in UAE, preferably in logistics, last‑mile delivery, retail, or F&B.
• Established working relationships with RTA, Dubai Municipality, CID, Police, and MOHRE.

Responsibilities

• Act as noon's SPOC for all government and regulatory interactions with authorities across the UAE cluster.
• Maintain regular touchpoints with RTA, Municipality, CID, and local police to preempt crises.
• Own resolution for parking, resting-area, and DA issues at store/cluster level, coordinating with Real Estate and Logistics.
• Lead applications/renewals for permits (parking, resting-area, branding) on vendor-owned bikes.
• Engage authorities proactively on large DA assembly and noise-complaint risk before escalation.
• Serve as SPOC for police/CID-involved cases, keeping Operations out of direct authority conversations.
• Flag upcoming regulatory changes to avoid fines/notices.
• Maintain a live case log/tracker with escalation type, status, and outcomes.
• Brief store/Operations on escalation protocol to ensure first-line handling stays consistent.
• Support Noon’s EV transition by engaging authorities on charging-station access and infrastructure.

Skills

Stakeholder management

Regulatory liaison

Negotiation

Documentation

Education

Bachelor's degree in Business Administration/Public Relations

Job description

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Assistant Manager – Government Relations (PRO) who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE, Saudi Arabia and Egypt offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Act as noon's single point of contact (SPOC) for all government and regulatory-authority interactions — RTA, CID, Municipality, SIRA, Police, and MOHRE — across the UAE cluster.
• Maintain regular touchpoints with RTA, Municipality, CID, and local police, so the first conversation isn't during a crisis.
• Own resolution for road-blocking, unauthorized parking, and DA resting-area shortages at the store/cluster level, coordinating with Real Estate and Logistics.
• Lead applications and renewals for parking permits, resting‑area allocations, and noon‑branded bike box/branding permits on vendor‑owned bikes.
• Engage Municipality/CID proactively on large DA assembly and noise‑complaint risk before it escalates into a formal notice.
• Serve as SPOC for police/CID‑involved cases — theft, DA conduct, and community‑damage complaints — keeping Operations out of direct authority conversations.
• Flag upcoming regulatory changes (e.g., RTA parking policy, MOHRE accommodation rules) before they turn into fines or notices.
• Maintain a live case log/tracker covering escalation type, authority, status, and outcome.
• Brief store/Operations teams periodically on the "acknowledge, don't engage" escalation protocol, so first‑line handling stays consistent.
• Support noon's EV transition as it evolves — engaging Municipality and other authorities on charging‑station access and infrastructure, alongside Building Management.

What you'll need:

• Bachelor's degree in Business Administration, Public Relations, or a related field.
• 3–5 years of experience in a Government Relations / PRO role in the UAE, ideally within logistics, last‑mile delivery, retail, or F&B.
• Established working relationships with RTA, Dubai Municipality, CID, Police, and MOHRE.
• Fluent in Arabic and English, written and spoken.
• Strong negotiation and stakeholder‑management skills — comfortable representing the company directly to authorities.
• Good documentation and reporting discipline; comfortable maintaining structured case logs.
• Ability to work in a fast‑paced environment and manage multiple stakeholders at once.
• UAE driving license preferred, given cross‑cluster site visits.

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• This role rewards resourcefulness and a bias for action, especially when navigating regulatory situations with no existing playbook.
• You'll be building relationships and processes with authorities from the ground up — original thinking is part of the job, not a bonus.
• noon is not for everyone; readiness to adapt, pivot, and learn as the business evolves is essential.