Assistant Manager - Front Office - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Jumeirah is seeking an Assistant Front Office Manager at Dubai's iconic hotel. As part of the Front Office Team, you will excel in managing guest experiences, ensuring top-tier hospitality standards, and leading a dedicated team. This role offers a chance to thrive in a luxury setting while enjoying competitive benefits and an attractive tax-free salary.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Life insurance

Functional incentives

Qualifications

• 4-5 years of experience in similar roles in luxury hospitality.
• Excellent leadership and team management skills.
• Intermediate to advanced proficiency in Microsoft Office.

Responsibilities

• Manage VIP arrivals and guest preferences, maintaining guest profiles.
• Supervise Guest Services Executive and Guest Relations staff.
• Maintain visibility and engage with in-house guests for feedback.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Education

Bachelor’s Degree in Hospitality

Bachelor’s Degree in Business

Tools

Microsoft Office

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Assistant Front Office Manager to join our team in Front Office Team. The main duties and responsibilities of this role are:

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
• Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
• Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language is desirable.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.