Assistant Manager - ERP / Senior Enterprise Resources Planning Consultant

Confidential Careers; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Confidential Careers is seeking an Assistant Manager, ERP to own day-to-day operations and incident resolution for Oracle Fusion Finance and Projects in Abu Dhabi.

You will triage issues, coordinate fixes with vendors, and help build runbooks and support practices across Finance, Projects, and Procurement teams.

Qualifications

• Bachelor's degree in a related discipline.
• Hands-on experience supporting Oracle Fusion Financials and Projects in a live production environment.
• ITIL certification preferred; PMP or Oracle Fusion certification is an advantage.
• Strong track record in incident, service request, problem, and escalation management.

Responsibilities

• Own first-line functional support for Oracle Fusion Finance and Projects issues.
• Triage incidents and service requests by urgency, business impact, and SLA priority.
• Investigate issues, gather evidence, and coordinate resolution with technical teams, Oracle, and support partners.
• Keep users and management updated until issues are resolved or stable workarounds are in place.
• General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and related GL/FA modules coverage.
• Deal with integration issues between Oracle Fusion and systems like MS Dynamics CRM, Yardi, Unifier, and banking platforms.
• Support reporting tools (OTBI, BI Publisher, Smart View) used for issue analysis.

Education

Bachelor's degree in Business, Computer Science, Information Systems, Accounting, Finance, or a related discipline

Tools

Oracle Fusion

OTBI

BI Publisher

Smart View

Job description

About the Role:

We are looking for an Assistant Manager, ERP to join our IT Department and take ownership of day-to-day operations, incident resolution, and support across our Oracle Fusion Finance and Projects applications. Reporting to the Manager, IT Applications, this role is central to keeping our enterprise systems running smoothly for Finance, Projects, and Procurement teams across the business.

You'll be the first point of ownership when something goes wrong - triaging issues, coordinating fixes with technical teams and vendors, and making sure nothing falls through the cracks. You'll also help build the knowledge base, runbooks, and support practices that make the whole team faster.

What You'll Do:

Production Support & Incident Management

• Own first-line functional support for Oracle Fusion Finance and Projects issues.
• Triage incidents and service requests by urgency, business impact, and SLA priority.
• Investigate issues, gather evidence, and coordinate resolution with technical teams, Oracle, and support partners.
• Keep users and management updated until issues are resolved or stable workarounds are in place.

Oracle Functional Coverage

• General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Expenses, and Financial Reporting.
• Project Costing, Project Budgets, and related project accounting support.
• Approval workflows, roles/security, data reconciliation, and functional configuration support.

Integration, Reporting & Data Quality

• Support integration issues between Oracle Fusion and systems such as Microsoft Dynamics CRM, Yardi, Unifier, and banking platforms.
• Investigate failed transactions, interface errors, and data mismatches with technical teams.
• Support reporting tools (OTBI, BI Publisher, Smart View) used for issue analysis.

What You'll Need:

• Bachelor's degree in Business, Computer Science, Information Systems, Accounting, Finance, or a related discipline.
• ITIL certification preferred; PMP or Oracle Fusion certification is an advantage.
• Hands-on experience supporting Oracle Fusion Financials and Projects in a live production environment.
• Strong track record in incident, service request, problem, and escalation management.