Assistant Manager, Employee Relations

Atlantis Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality destination in Dubai is seeking an Employee Relations Administrator to support daily operations within the Employee Relations team. Responsibilities include managing queries, handling disciplinary processes, maintaining personnel records, and conducting exit interviews. Candidates should have a Bachelor's degree in a relevant field and at least 2 years of experience in a counseling role. This is a fantastic opportunity to grow in a vibrant workspace focused on creating memorable experiences for guests.

Qualifications

• At least 2 years of previous experience in a counseling role.
• Ability to deal with challenging situations in a calm manner.
• Showing integrity while dealing with disciplinary cases.

Responsibilities

• Support the Employee Relations team with administrative tasks.
• Manage the scheduling of disciplinary inquiries.
• Conduct exit interviews and manage all surveys.

Skills

Strong administration skills

Interpersonal skills

Diplomacy

Effective listening

Familiarity with UAE labor law

Education

Bachelor’s Degree in Human Resources, Psychology or related field

Tools

MS Office

Job description

Overview

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

The main responsibility of this role is to support the Employee Relations team with day to day administrative tasks and attend to all Employee Relations queries. You will also be required to deal with conflict situations in the workplace, exit interviews and minor grievances under the general guidance of Employee Relations Managers and Director.

Key Duties And Responsibilities

• Be the first point of contact for answering general colleague/department queries and to provide assistance on minor queries.
• Manage the end to end administration process for employee relations related processes.
• Manage the scheduling of disciplinary enquiries, taking minutes and finalising administration tasks.
• Maintenance of employee data and personnel records.
• Generate reports and dashboards on weekly/monthly/yearly/quarterly basis.
• Conduct exit interviews - managing all surveys and report back to Leadership.
• Ensure that all Employee Relations forms are up to date well stocked and in compliance with ISO and legislation.
• Manage scheduling and planning of focus groups, taking minutes and updating the related documents. Scheduling feedback and follow up meetings.
• Manage and attend to minor grievances and feedback to Leadership.
• Maintain policy and procedure database/SOPs/trackers and other monitoring and feedback tools.

About You

We are looking for candidates who can demonstrate the below skills and qualities:

• Bachelor’s Degree in Human Resources, Psychology or related field.
• Strong administration skills with a great command of MS Office tools and ease in working with various centralized HR systems.
• At least 2 years of previous experience in a counseling role is a prerequisite.
• Strong interpersonal skills, effective listening and diplomacy are essential.
• Ability to deal with challenging situations in a calm, fair and objective manner, staying emotionally strong during difficult conversations.
• Showing integrity while dealing with various disciplinary cases and ability to lead a discussion while keeping the focus of the conversation on the problem.
• Being open to constructive criticism and comfortable admitting mistakes.
• General understanding of UAE labor law.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.