Assistant Manager - Customer Service

RTC-1 Employment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality & leisure group in Dubai is seeking an Assistant Manager for Customer Service. You will oversee operations, ensuring exceptional service delivery while coaching team members to maintain high standards. Candidates should have a bachelor’s degree, over three years of customer service experience, and fluency in English, with proficiency in relevant customer service tools.

Qualifications

• Fluent in English; Arabic is an advantage.
• 3 years of customer service experience, 1–2 years in a supervisory role.

Responsibilities

• Oversee daily operations and ensure exceptional service delivery.
• Handle customer inquiries and track key performance indicators (KPIs).
• Conduct coaching sessions to improve team skills.

Skills

Communication

Problem-Solving

Team Leadership

Customer Service

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Hubspot

Zendesk

Salesforce

Confluence

Google Docs

SharePoint

Job description

Position Title: Assistant Manager - Customer Service Employment Type: Full Time Salary: up to 12K AED all-inclusive depending on experience and qualifications plus duty meals Job Location: Dubai, UAE About the Client: A top-tier hospitality & leisure group known for its exquisite offerings and unmatched service. Job Description: -Responsible for overseeing daily operations, ensuring exceptional service delivery, coaching team members, and maintaining high standards through effective processes and documentation. -Ensure customer inquiries and issues are handled promptly, professionally, and in accordance with company standards. -Track key performance indicators (KPIs) such as CSAT, First Response Time, First Contact Resolution, and NPS and generate and analyze reports to identify trends, service gaps, and improvement opportunities. -Conduct coaching sessions to improve communication, product knowledge, and problem-solving skills.

-Open to Filipino nationals, from 40 years and below and must be fluent in English; Arabic is an added advantage. -Bachelor’s degree in Business, Communications, or related field (or equivalent experience). -At least 3 years of customer service experience, with 1–2 years in a supervisory or lead role. -Proficiency with customer service tools (e.g., Hubspot, Zendesk, Salesforce) and documentation platforms (e.g., Confluence, Google Docs, SharePoint).