Assistant Manager - Card Room

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Ras Al Khaimah seeks a Card Room Supervisor to oversee operations and manage a team. The ideal candidate will have extensive supervisory experience, strong leadership skills, and a commitment to maintaining high standards of service. Responsibilities include inventory management, team training, and ensuring compliance with company policies.

Qualifications

• Minimum of 5 years’ Card Room supervisory experience.
• Minimum of 2 years’ Card Track System experience.

Responsibilities

• Supervise overall operation of the Card Room.
• Train and lead the Card Room team.
• Prepare monthly reports for the Manager.

Skills

Leadership

Communication

Attention to detail

Team player

Education

Secondary school diploma or equivalent

Job description

Job Purpose

Supervise the overall operation of the Card Room and keep accurate records and stock levels of playing cards and dice

Essential Duties

Daily Operations

• Oversee the delivery of playing cards from the card production to Table Game pit areas
• Maintain and control Card Room inventory and ensure sufficient stock for daily operations
• Assist the Manager to handle the logistics of stock deliveries by the vendor
• Coordinate with Gaming departments and respond promptly to their requests
• Prepare monthly reports for the Manager
• Be alert and advise Manager of any suspicious activities or issues with Attendants performance
• Assist and perform duties assigned by the Manager and assume responsibilities in the Manager’s absence
• Train and lead the Card Room team to operate the Card Track System (CTS) accurately
• Assist the Manger to monitor and regulate the card room equipment in working condition
• Assist the Manger to receive and verify playing cards consignment at Loading Bay and transfer to Secured Card Storage Areas
• Allocating cards usage from Secure Card Storage Room to Card Room for cards preparation
• Oversee the manpower according to business demands
  
  

People Management and Training

• Train and lead the Card Room team to provide efficient, accurate and secure card transport and tracking service
• Coach, motivate, counsel and evaluate Attendants
• Test and correct any deviations from Card Room procedures swiftly through on the job training
• Assess work quality standards and arrange refresher training to maintain Team Members’ competency levels
• Participate in regular department briefings and share relevant information
• Delegate tasks fairly and equitably among the Attendants and promote teamwork
• Approve and manage Team Members’ breaks and ensure manpower meets business demands
• Approve overtime/undertime and attendance records promptly
• Monitor Team Members’ manners and grooming according to Company standards
• Promote a work environment where team members feel valued, appreciated and involved
  
  

Company And Department Responsibilities

• Report daily progress to the Manager
• Interact with Department and Company Team Members, management, and contractors professionally and positively
• Attend Department and inter-Department meetings and share relevant information
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
• Adhere to the Company policies and procedures and comply with the Code of Conduct
• Remain well-mannered and well-groomed as per Department and Company standards
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
  
  

People Management And Training

• Create training plan for initial onboarding and future onboarding
• Build a training step by step guide “how to”
• Ensure the team delivers Wynn Al Marjan Island’s high standards of quality, service, and guest satisfaction
• Provide supervision, direction and leadership to the team to achieve department goals
• Establish quarterly reviews with each team member to discuss progress, goals and areas for growth
• Delegate tasks fairly and equitably among the team and encourage teamwork
• Develop and share your vision of Catering Sales
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
• Make decisions about staff hiring
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe
  
  

Education

• Secondary school diploma or equivalent is an advantage
  
  

Experience

• Minimum of 5 years’ Card Room supervisory experience or table games an advantage
• Minimum of 2 years’ Card Track System experience an advantage
  
  

Skills / Knowledge

• Strong leadership, effective management and good communication skills
• Trustworthy, reliable, mature, confident, friendly and polite
• Good attention to detail and observational abilities
• Team player who responds quickly to demands and thrives in a high-pressure work environment
• Able to work on shifts and be flexible regarding work schedules according to business demand