Assistant Manager – CAFM and Administration

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a detail-oriented Assistant Manager – CAFM and Administration. This pivotal role involves overseeing the CAFM system, managing administrative workflows, and ensuring operational excellence within the Facilities and Engineering department. The ideal candidate will have strong digital fluency, proactive communication skills, and a service-oriented mindset, contributing to a multicultural team environment.

Qualifications

• Minimum 5 years in CAFM system administration.
• Proven experience managing Maximo or other FM platforms.
• Fluent in written and spoken English.

Responsibilities

• Manage the administration and enhancement of the Maximo CAFM platform.
• Monitor and analyze CAFM reports to forecast staffing needs.
• Oversee the helpdesk and permit-to-work system.

Skills

Digital fluency

Proactive communication

Attention to detail

Service-oriented

Solution-focused

Education

Secondary school diploma

Technical or administrative certifications

Tools

Maximo

MS Office

Microsoft Project

SAP

Visual Basic

Job description

General Purpose

We are seeking a detail-oriented Assistant Manager – CAFM and Administration to support the strategic and operational functions of the Facilities and Engineering department. This role is pivotal in overseeing the day-to-day governance of the CAFM system (Maximo), supporting analytics and reporting, coordinating the permit-to-work process, and managing administrative workflows across engineering operations. The ideal candidate brings strong digital fluency, proactive communication, and the ability to lead service desk functions in a fast-paced hospitality environment.

Daily Operations

• Manage the administration and enhancement of the Maximo CAFM platform, ensuring system reliability, data integrity, and continuous improvement.
• Monitor and analyze CAFM reports to forecast staffing needs, backlog trends, and SLA performance.
• Oversee the helpdesk and permit-to-work system, ensuring timely coordination with engineering, security, and HSE teams.
• Train internal departments on system use and maintain up-to-date user documentation.
• Administer document control, filing protocols, and change request processes for all maintenance-related communications.
• Serve as the acting CAFM lead in the absence of the CAFM & Planning Manager, ensuring continuity of operations and reporting.
  
  

Company And Department Responsibilities

• Ensure strict adherence to confidentiality, especially regarding maintenance data, contractor records, and internal reporting.
• Support an inclusive, multicultural team environment through clear communication and respectful engagement.
• Uphold company and departmental policies, health and safety standards, and quality control measures.
  
  

Competencies and Requirements

Experience

• Minimum 5 years in CAFM system administration, ideally within facilities, engineering, or operations environments.
• Proven experience managing Maximo or other enterprise-level FM platforms.
  
  

Education

• Secondary school diploma required; further technical or administrative certifications preferred.
  
  

Language Skills

• Fluent in written and spoken English; other additional languages a plus.
  
  

Technology Skills

• Proficient in Maximo, MS Office (Excel, Word, PowerPoint), Microsoft Project, SAP, and Visual Basic.
• Familiarity with PTW workflows and FM analytics dashboards is an advantage.
  
  

Personal Qualities

• High attention to detail and accuracy.
• Confident working independently and under pressure.
• Flexible, service-oriented, and solution-focused approach.