Assistant Manager - Butlers - Jumeirah Burj Al Arab

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Jumeirah is seeking an Assistant Manager for the Butlers team at Jumeirah Burj Al Arab. The role involves guest relations, leading a diverse team, and ensuring exceptional service standards at one of the world’s most prestigious hotels. Ideal candidates will have substantial experience in hospitality and team training, contributing to a luxurious guest experience.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare package

Flights home

Accommodation

Life insurance

Functional incentives

Qualifications

• Minimum 2 years as Shift Leader in a 5-star environment.
• Experience in a multicultural environment.
• Task Trainer and Group Trainer experience.
• Experience in Butler Services.

Responsibilities

• Recognizes repeat guests and builds rapport.
• Handles guest complaints and feedback effectively.
• Leads and develops Butler Team for productivity and guest satisfaction.

Skills

Guest Relations

Team Leadership

Communication

Job description

United Arab Emirates

Job Description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An opportunity has arisen for an Assistant Managerto join the Butlers team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
• Maintains open line of communication and ensures guest complaints and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
• Leads, motivates & continuously develops the Butler Team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores.
• Conducts regular quality checks on the floor receptions and butlers pantries to ensure standards & consistency are maintained to the highest level at all times.
• Overviews the Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements.
• Manages (monitor and assess) the team performance through role plays and tests based on the departmental SOPs.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment
• Experience working in a multi cultural environment
• Task Trainer
• Group Trainer
• Experience in Butler Services

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.