Assistant Manager - Butlers - Jumeirah Burj Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury. One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

About the Job:

An opportunity has arisen for an Assistant Butlers Manager to join the Butlers team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

1. Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
2. Maintains open line of communication and ensures guest complaints and feedback are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
3. Leads, motivates & continuously develops the Butler Team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores.
4. Conducts regular quality checks on the floor receptions and butlers pantries to ensure standards & consistency are maintained to the highest level at all times.
5. Overviews the Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements.
6. Manages (monitor and assess) the team performance through role plays and tests based on the departmental SOPs.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1. Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment
2. Experience working in a multi cultural environment
3. Task Trainer
4. Group Trainer
5. Experience in Butler Services

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.