Assistant Manager – Business Support

Emirates Flight Catering; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline catering service in Dubai seeks a Business Support Team Leader to manage and distribute airline documentation, ensuring operational integrity and precise data handling. The ideal candidate will lead a team, coordinate with internal stakeholders, and possess strong communication and analytical skills. A bachelor’s degree and over 6 years of relevant experience are essential. This role demands meticulous attention to detail and a proactive mindset to succeed in a high-volume environment.

Qualifications

• Minimum 6 years of relevant experience in airline catering, international business, or commercial business support roles.
• Strong attention to detail and a zero-error mindset.

Responsibilities

• Lead and mentor the Business Support team to ensure timely deliverables.
• Coordinate internal stakeholders for menu changes and service updates.
• Validate customer performance data with IT for accurate reports.

Skills

Excellent written and verbal communication skills in English

Advanced proficiency in Microsoft Office

Working knowledge of Salesforce

Strong mathematical and statistical aptitude

Analytical thinking

Team leadership

Customer-oriented mindset

Education

Bachelor’s degree in a relevant discipline

Background in Finance

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Salesforce

Job description

The Commercial & Services Department manages all aspects of airline customer relationships for Emirates Flight Catering (EKFC). It serves as the key interface between EKFC and airline clients, overseeing customer engagement, contract management, pricing, and coordination of commercial activities.

Job Purpose

To lead the Business Support team in managing and distributing airline documentation, including pricing, menus, flight schedules, customer notices, and other related material. The role ensures accurate data handling and timely submission of required information across internal stakeholders and customer portals, maintaining operational continuity and commercial integrity.

Key Result Areas

• Lead, supervise, and mentor the Business Support team by providing coaching, guidance, and performance feedback to ensure accurate and timely completion of deliverables.
• Coordinate with internal stakeholders to ensure final approved airline menu changes are correctly captured and broadcast. Oversee the structured distribution of service updates such as menu updates, SOPs, memos, flight schedules, and operational notices to ensure seamless internal alignment.
• Disseminate critical airline documentation such as loading ratios, internal specifications, plating guides, and menu photo albums to relevant departments, ensuring all flight services are executed as per client expectations.
• Coordinate menu changes and loading scale adjustments with internal departments to ensure accurate updates in the ERP system, correct customer billing, and uninterrupted service delivery.
• Manage the submission of pricing data received from EKFC’s Pricing Department through airline-designated platforms (e.g., pricing sheets, online portals). Ensure completeness of data such as caterer codes, dish descriptions, pricing, and imagery for timely and accurate customer billing.
• Validate customer performance data in collaboration with IT to ensure accuracy of Business Intelligence dashboards, enabling data-driven insights and management reporting.
• Support the consolidation of annual capital expenditure (CAPEX) requirements across departments and develop flight operation and meal count projections under the guidance of the AVP – Commercial (Airlines).
• Prepare business cases, feasibility studies, performance reports, and presentation materials to support commercial negotiations and internal management reviews.
• Oversee the central filing system for all airline-related documentation, including contracts, correspondence, pricing, and menu records to ensure data integrity and audit readiness.

Job Context

The role functions as part of the Commercial & Services team and plays a vital role in ensuring the timely execution of customer-driven requirements. The position involves high-volume coordination, precise data handling, and effective communication with internal teams and airline representatives. It requires strong attention to detail, especially in submitting accurate prices and managing document broadcasts via Salesforce related to new menus, service updates, operational disruptions, and ad hoc airline requests.

Knowledge, Skills & Minimum Experience

Education

• Bachelor’s degree in a relevant discipline (required)
• A background in Finance is an advantage

Experience

• Minimum 6 years of relevant experience in airline catering, international business, or commercial business support roles

Skills

• Excellent written and verbal communication skills in English
• Advanced proficiency in Microsoft Office (especially Excel, Word, PowerPoint)
• Working knowledge of Salesforce (preferred)
• Strong mathematical and statistical aptitude
• Analytical thinking with a high attention to detail and a zero-error mindset
• Ability to manage strict deadlines without compromising on quality
• Sound understanding of in-flight catering services and menu development processes (advantageous)
• Strong customer-oriented mindset with proactive problem-solving capabilities
• Team leadership with proven ability to mentor and develop junior staff