Assistant Manager - Branch Controls (UAE Nationals)

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading banking institution in the United Arab Emirates seeks an experienced professional to manage operational incidents and ensure regulatory compliance. The ideal candidate will have over 5 years of experience in banking operations, focusing on risk management and internal controls. Responsibilities include evaluating risk incidents, coordinating internal resolutions, and supporting strategic projects while enhancing customer service and operational efficiency.

Qualifications

• Minimum 5 years of hands-on experience in banking operations.
• Strong background in operational risk management and internal controls.
• Extensive exposure to regulatory compliance and risk mitigation practices.

Responsibilities

• Evaluate operational risk incidents and recommend preventive measures.
• Coordinate with internal departments for timely resolution.
• Design and execute risk-based monitoring programs.

Skills

Operational risk management

Regulatory compliance

Internal controls

Customer service

Process improvement

Education

Bachelor’s degree in Business Administration, Finance or related

Job description

About the role

You will play a pivotal role in managing and reporting operational incidents across branches, ensuring robust controls and compliance with regulatory standards. You will report to the Business Operational Risk Manager and work closely with cross-functional teams including Internal Audit, Compliance, Internal Controls, and Branch Operations.

What You’ll Be Doing

• Evaluating operational risk incidents and recommending preventive measures to mitigate future occurrences.
• Coordinating with internal departments to ensure timely resolution and implementation of corrective actions.
• Acting as the Single Point of Contact (SPOC) for branch operations and controls, ensuring seamless communication and issue resolution.
• Monitoring compliance with operating procedures and regulatory requirements across branches.
• Designing and executing risk-based monitoring programs to ensure operational excellence.
• Handling branch control mailbox queries and ensuring same-day resolution of complaints and inquiries.
• Conducting error monitoring and ensuring timely submission within defined turnaround times (TAT).
• Supporting strategic projects, ensuring adherence to timelines, budgets, and quality standards.
• Performing operational duties with a focus on process improvement, accuracy, and exceptional customer service.

What We’re Looking For

• Education: Bachelor’s degree in Business Administration, Finance or a related field.
• Experience: Minimum 5 years of hands-on experience in banking operations, with a strong background in operational risk management, internal controls, and fraud investigations.
• Industry Exposure: Extensive exposure to banking operations, regulatory compliance, and risk mitigation practices.