Assistant Manager, Aquaventure

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Join a leading team at Atlantis, Dubai as an Assistant Manager for Aquaventure. You will be responsible for managing guest services, enhancing operational efficiency, and leading a diverse team to deliver exceptional guest experiences. This role offers unique growth opportunities in a dynamic and prestigious environment.

Qualifications

• At least 2 years of management experience in hospitality or recreation.
• Dynamic, detail-oriented leader passionate about guest service.
• Physically fit and confident in managing logistics and team dynamics.

Responsibilities

• Oversee daily operations for guest services within the waterpark and resort.
• Manage staff training, scheduling, and interdepartmental coordination.
• Ensure exceptional service standards and respond to guest feedback.

Skills

Communication

Organizational Skills

Problem Solving

Team Development

Tools

Microsoft Office

POS Systems

Job description

As the Assistant Manager, Aquaventure - you would take care of the Guest Buggy Services, Aquaventure Cabanas, Guest Services Kiosks, and Guest Amenities at Atlantis, you will oversee multiple high-touch guest service functions within the waterpark and resort. Your role involves ensuring smooth daily operations, maintaining exceptional service standards, managing staffing and training, and liaising with multiple departments to ensure seamless guest experiences. From supervising guest transportation via buggies to ensuring 5-star cabana services, managing inventory, and responding to guest feedback, you are a key driver of service excellence and operational efficiency.

About You

You are a dynamic and detail-oriented leader with a passion for guest service and team development. With at least 2 years of management experience in a hospitality or recreation setting, you thrive in fast-paced environments and are adept at overseeing large, diverse teams. You bring excellent communication, organizational, and problem-solving skills, and are confident in handling guest complaints, team mentoring, scheduling, and interdepartmental coordination. Your working knowledge of POS systems, Microsoft Office, and operational compliance ensures smooth, consistent service delivery across all touchpoints. Physically fit and highly dependable, you lead by example and foster a culture of continuous improvement and high performance.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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