Assistant Manager

Job Title: Assistant Manager Guest Services

Job Description
We are seeking a dedicated and people-focused hospitality professional to join our team as an Assistant Manager Guest Services. Your role is to create warm, memorable, and personalized guest experiences while ensuring the highest level of service at all touchpoints.
What you’ll be doing:

1. Being a visible and approachable leader, personally welcoming guests and ensuring they feel at home from the moment they arrive.
2. Taking a proactive approach in resolving guest requests and concerns with efficiency and care, ensuring every guest leaves happy.
3. Engaging with guests throughout their stay, personalizing interactions based on preferences, and enhancing their overall experience.
4. Supporting and coaching the Guest Services team to maintain a warm, engaging, and service-driven culture.
5. Ensuring front office operations run smoothly while upholding high cleanliness, efficiency, and safety standards.
6. Enhancing the hotel’s reputation by encouraging positive guest reviews and social media engagement.
7. Working closely with marketing to highlight outstanding guest moments and strengthen the hotel’s digital presence.

If you are passionate about making guests feel special and turning great stays into lasting memories, we’d love to have you on board!

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You should be outgoing, charismatic, and have an approachable character, working well under pressure in a fast-paced environment. You are a great team leader who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Adaptability
3. Effective Communication
4. Teamwork
5. Planning for Business
6. Supervising People
7. Customer Focus
8. Drive for Results
9. Supervising Operations
10. Understanding Differences