Assistant Learning & Quality Manager - Holiday Inn Abu Dhabi

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Assistant Learning & Quality Manager to enhance guest experiences through effective training and quality assurance. This role involves managing training functions, supporting quality improvement initiatives, and collaborating with various departments to ensure compliance with brand standards. The ideal candidate will bring at least 2 years of relevant experience in a hotel environment, showcasing strong interpersonal skills and a passion for service excellence. Join a team that values inclusivity and offers competitive benefits to help you thrive in your career.

Benefits

Free duty meals

Health insurance

Accommodation

Uniform

Room discounts

Training opportunities

Qualifications

• Minimum 2 years of Learning & Quality experience in an international hotel.
• Strong interpersonal skills and excellent command of English.

Responsibilities

• Manage training functions and develop qualified departmental trainers.
• Support leadership in quality improvement and operational training.
• Conduct training needs analysis and evaluate training effectiveness.

Skills

Learning & Development

Quality Assurance

Interpersonal Skills

Training Needs Analysis

Service Excellence Initiatives

Education

Minimum 2 years of relevant experience

Job description

Assistant Learning & Quality Manager - Holiday Inn Abu Dhabi

Hotel Brand: Holiday Inn
Location: United Arab Emirates, Abu Dhabi

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

Holiday Inn Abu Dhabi is looking for a dynamic and creative Assistant Learning & Quality Manager to join our winning team! Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets.

What’s the job?

As an Assistant Learning & Quality Manager, you will be responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. This role also provides support to the leadership team and their departments on all quality improvement activities, operational training requirements, and career development programs to all colleagues, to improve and maintain job performance.

A little taste of your day-to-day:

Learning & Development

• Manage the day-to-day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.
• Conduct the IHG technical training and development workshops to all job bands.
• Train departmental trainers and supervisors in techniques and skills for training.
• Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
• Evaluate departmental trainers’ performance and effectiveness of training programs.
• Plan monthly Department trainer meetings to review the operational department training needs analysis, the training plan for the upcoming month, and targets to achieve.
• Liaise with schools and universities regarding placements of internship students.
• Monitor cross-training progress and suggest for internal application for suitable internal vacancies.
• Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
• Create a Talent pool of High Potentials from the Annual Performance Appraisals.

Quality Assurance

• Support Leadership team in reviewing and analyzing hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Participate in the daily operations meeting and share relevant data & hotel performance trends.
• Support operation team in facilitating monthly and quarterly, Quality/Guest Experience/Tactical Solve meetings and action planning sessions.
• Assist the leadership team in building the Quarterly Tactical Solve action planning.
• Develop and conduct service quality and brand standards audits with department heads stakeholders.
• Support department heads in the annual quality evaluation audit and take necessary actions post quality evaluation audit and guest experience evaluation.
• Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas.
• Lead the implementation of IHG new quality tools and initiatives.

Brand

• Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
• Own ongoing sustainment activities to foster branded service culture and delivery.
• Collaborate with brand team and corporate L&D teams to enhance the brand program for effective delivery on-property.
• Ensure compliance with new or updated brand standards on a bi-annual basis.

What we need from you

The ideal candidate must meet the legal requirements to work in the UAE. The candidate should also possess a minimum of 2 years of relevant Learning & Quality experience as a specialist or within a mid-management capacity in an international hotel establishment. You should be enthusiastic, spontaneous, and empathetic. You will bring with you strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage.

The ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact, and influence others. You are a strong team player, enthusiastic, and flexible.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, health insurance, accommodation, uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.