Assistant Learning & Development Manager

AccorHotel; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Learning & Development professional to enhance team member training and onboarding. The ideal candidate will have experience in luxury settings and a passion for fostering growth and development within the team. You will collaborate with various departments to create effective training programs, ensuring a seamless onboarding experience and ongoing professional development opportunities.

Qualifications

• Minimum of 2 years of Learning & Development experience in a luxury setting.

Responsibilities

• Support onboarding experience for new team members.
• Design and deliver yearly training plans.
• Identify training needs across departments.

Skills

Communication

Presentation

Teamwork

Education

Learning & Development experience

Job description

Job Responsibilities

1. Support the coordination and delivery of a smooth and engaging onboarding experience for new team members, helping them feel welcomed and well-prepared for their roles.
2. Work closely with department heads to design and deliver a yearly training plan that supports both individual development goals and overall hotel objectives.
3. Identify training needs across departments and ensure that team members attend relevant sessions and maximize learning opportunities.
4. Assist in managing the hotel’s training budget in collaboration with the Director of Talent & Culture, ensuring activities stay within budget and adapt to changing business needs.
5. Utilize guest feedback, internal surveys, and performance data to identify areas for improvement and shape future training initiatives.
6. Maintain communication by creating and sharing annual and quarterly training calendars, and promote attendance through clear communication.
7. Deliver and support training sessions directly, and guide team members on career development, qualifications, and learning pathways.
8. Monitor the effectiveness of training programs by tracking attendance and feedback, ensuring consistency and effectiveness of all department-level and on-the-job training.

Desired Candidate Profile

Qualifications

• Minimum of 2 years of Learning & Development experience, preferably in a luxury setting.
• Ability to work effectively in a team environment and demonstrate initiative.
• Excellent presentation, communication, and interpersonal skills.