Assistant Laundry Manager at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks an Assistant Laundry Manager to lead the laundry team at a prestigious hotel. This role involves ensuring impeccable cleanliness of linens and uniforms, while upholding the highest standards of service and hygiene. You will manage operations, train staff, and maintain equipment, all while fostering a commitment to sustainability and guest satisfaction. Join a team that values personalized service and attention to detail, and help create memorable experiences for guests in a luxurious environment. If you are passionate about excellence and customer care, this opportunity is perfect for you.

Qualifications

• Excellent organisational and planning skills are essential for this role.
• Previous supervisory experience is advantageous.

Responsibilities

• Oversee laundry operations ensuring high standards of cleanliness and service.
• Manage financial processes including budgeting and payroll.

Skills

Organisational Skills

Planning Skills

Customer Service

Accountability

Resilience

Education

Experience at Supervisory Level

Job description

Job Description - Assistant Laundry Manager at Waldorf Astoria Dubai International Financial Centre (HOT0BIPA)

Job Number:

HOT0BIPA

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai 74777

The Assistant Laundry Manager at Waldorf Astoria DIFC oversees the laundry team to ensure a continuous supply of impeccably cleaned linens, uniforms, and guest garments. Responsible for both hotel and guest laundry services, the role ensures the highest standards of hygiene, care, and presentation in alignment with brand and Forbes Five-Star standards.

What will I be doing?

As an Assistant Laundry Manager, you are responsible for overseeing laundry department operations to deliver an excellent Guest and Team Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Interview, train, supervise, support, and evaluate the Team Members. Ensure that the laundry facility and equipment are in optimum operating condition and in full compliance with Hilton requirements and guidelines.
2. Manage departmental financial processes of forecasting, budgeting, purchasing, payroll, and inventory control.
3. Supervise the timely pickup, cleaning, pressing, and delivery of hotel linen, uniforms, and guest clothing to meet business plan goals and objectives. Ensure that brand quality standards are achieved in production and presentation of all attires.
4. Ensure consistent adherence to Forbes' Five-Star Standards in all aspects of the role, maintaining high editorial integrity, ethical practices, and quality in all deliverables.
5. Support hotel’s sustainability goals by practicing responsible laundering and by optimizing resource efficiency.
6. Establish strong communication and deliver exceptional quality service to external guest laundry customers, ensuring their needs are met with attention to detail and efficiency.
7. Maintain adequate supply of clean linen for guest rooms and F&B outlets by monitoring inventory levels, anticipating demands, controlling production, and maintaining necessary chemicals and supplies. Conduct periodic linen inventories to maintain par stock levels.
8. Receive, investigate, and follow-up on all customer complaints. Formulate and authorize appropriate solutions to promote guest satisfaction in adherence to Forbes' Standards.
9. Inspect facilities and equipment to ensure operating conditions are at acceptable levels. Identify needed improvements and repairs, and ensure proper maintenance of equipment through preventive maintenance programs in conjunction with the Engineering Department.
10. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and team members, damage to our property or the property of others.
11. Train the team on appropriate and required safety & security-related training and strictly enforce safety & security-related procedures within the department.
12. Comply with all company policies and procedures.
13. Comply with statutory requirements regarding the workplace such as labor law, health and safety, hygiene, and fire prevention.

What are we looking for?

An Assistant Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent organisational and planning skills
• Accountable and resilient
• Commitment to delivering high levels of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience at Supervisory level

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!