Assistant Laundry Manager

Centro Hotels by Rotana; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel is seeking a dynamic Assistant Director of Laundry to ensure high standards within the laundry service. This role involves managing operations, training staff, and addressing guest complaints, all while working in a fast-paced, multicultural environment.

Qualifications

• Degree in hospitality or vocational training within laundry operations.
• Experience in a similar role within a hotel is required.
• Excellent written and verbal English communication skills.

Responsibilities

• Assist Laundry Manager in enforcing hotel policies and procedures.
• Monitor guest and house laundry handling while ensuring quality standards.
• Train laundry employees and manage performance.

Skills

Communication

Team Building

Customer Focus

Adaptability

Education

Degree in hospitality or vocational training in laundry operations

Job description

Job Description

We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.

As an Assistant Director of Laundry / Assistant Laundry Manager you are responsible to ensure that laundry service, required by our guest, is met on time and with the highest possible standards, whereby your role will include key responsibilities such as-

• Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards
• Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
• Develop and implement standard operating procedure, as well as production and quality standard
• Follow up with engineering department on preventive maintenance and repair orders
• Assist Laundry Manager for preparing departmental budget and goals programmed
• Provide training to laundry employees and take corrective action when performance is not satisfactory
• Ensure that laundry employees are knowledgeable about hotel’s services and facilities
• Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
• Resolve all guest complaints and recommend improvement in operation in order to develop better service standards
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality or a vocational training within the laundry operation and previous experience in a similar role within a hotel. Excellent written and verbal English communication skills are essentials and computer knowledge an added advantage.

Knowledge & Competencies

The ideal candidate will be a dynamic, courteous manager with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Business

Influencing Outcomes

Planning for Business

Team Building

Valuing Diversity

Leading People

Adaptability

Drive for Results

Customer Focus

Managing Operations