Assistant IT Manager - DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 10,000 - 12,000; Full time

Job summary

A leading global hospitality company in Sharjah is seeking an Assistant IT Manager to ensure strong operational support for hotel IT systems. The ideal candidate will have hotel experience and expertise in Microsoft systems, networking, and telephony. This role requires strong problem-solving skills, the ability to manage IT projects, and excellent attention to detail. Join a team that values extraordinary guest experiences and dedicates itself to continuous improvement and innovation.

Qualifications

• Previous relevant hotel experience in a similar role is required.
• Hands-on experience with hardware, software, and networking.
• Experience managing IT infrastructure and operations.

Responsibilities

• Ensure operational support for hotel IT systems and users.
• Provide technical support for hardware and software issues.
• Manage IT-related budgets and vendor contracts.

Skills

Microsoft systems knowledge

Networking

Telephony

Cloud solutions

Cybersecurity protocols

Interpersonal skills

Problem-solving

Education

Degree in Information Technology or Computer Science

Tools

Fidelio

Micros

Job description

Overview

Job Description - Assistant IT Manager - DoubleTree by Hilton Sharjah (HOT0BZEB)

Job Details

Assistant IT Manager - DoubleTree by Hilton Sharjah (HOT0BZEB)

Work Locations

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

Responsibilities

• Ensure consistently strong operational support for all hotel IT systems and users, minimizing downtime and maximizing system availability.
• Provide hands-on technical support for hardware, software, network, and telephony issues.
• Maintain excellent product and system knowledge, leveraging it to deliver full system benefits across departments.
• Ensure compliance with all legal requirements on IT governance, security, and data protection.
• Diagnose and resolve IT issues quickly and effectively, escalating to external vendors when necessary.
• Proactively identify current and future IT needs and implement cost-effective solutions.
• Maintain accurate documentation of IT assets, configurations, and system processes.
• Build and maintain strong working relationships with all hotel departments to support operational needs.
• Manage IT-related budgets, procurement, and vendor contracts to ensure value and efficiency.

Qualifications

• Previous relevant hotel experience in a similar role is required.
• Strong working knowledge of Microsoft systems and hands-on experience with hardware, software, networking, databases, telephony, and enterprise applications.
• Familiarity with hotel applications such as Fidelio and Micros.
• Experience in planning, implementing, and managing IT infrastructure and operations, with the ability to troubleshoot complex technical issues and provide effective solutions.
• Solid understanding of cloud solutions, IT systems, networks, and cybersecurity protocols, including compliance and data protection regulations.
• Ability to plan ahead, anticipate potential issues, and implement contingency solutions when necessary.
• Strong leadership, communication, and interpersonal skills, with the ability to work independently as the sole IT representative and effectively support both guests and team members.
• Experience managing IT projects, budgets, and vendor relationships, with strong organizational and prioritization skills.
• Up-to-date technical knowledge of IT infrastructure trends and technologies, including system development methodologies and business applications.
• A proactive and flexible approach to work, with the ability to adapt to changing priorities, respond quickly to unexpected issues, and recommend innovative solutions to continuously improve IT operations.
• A degree in Information Technology, Computer Science, or a related field is advantageous.
• Strong problem-solving skills with the ability to resolve issues independently.
• Excellent attention to detail and accuracy in all tasks.
• High level of IT proficiency and eagerness to stay updated on new technologies.
• Self-motivated with a willingness to continuously develop skills and grow professionally.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company with a portfolio spanning luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all.