Assistant Housekeeping Manager - Housekeeping - InterContinental Residence Suites Dubai Festiva[...]

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global luxury hotel brand in Dubai is looking for an Assistant Housekeeping Manager. The role includes supervising housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. Ideal candidates have over 3 years of supervisory experience in a luxury setting. This position offers competitive benefits and the opportunity to be part of a prestigious team.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• Minimum of 3+ years in a supervisory Housekeeping role.
• Experience managing operations preferably overseeing 300+ luxury suites.
• In-depth knowledge of housekeeping standards in quality hospitality.

Responsibilities

• Monitor and supervise Housekeeping operations for cleanliness and service.
• Ensure high-quality service delivery aligned with brand standards.
• Handle guest complaints promptly to ensure satisfaction.
• Drive results through operational oversight and team coordination.
• Maintain brand standards including IHG Way of Clean program.

Skills

Housekeeping management

Guest service

Complaint resolution

Education

High school diploma or equivalent

Job description

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as an Assistant Housekeeping Managerfor InterContinental Residence Suites Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Monitoring and supervising Housekeeping operations to ensure consistently high standards of cleanliness, presentation, and service across all guest rooms and public areas — with particular attention to VIPs, repeat guests, and loyalty members, ensuring personal preferences are recorded and exceeded whenever possible.
• Championing the guest experience by ensuring the delivery of seamless, high-quality service that aligns with brand standards and anticipates guest needs.
• Addressing and resolving guest complaints promptly to maintain a positive reputation and ensure guest satisfaction.
• Driving positive results and guest satisfaction through a balanced mix of operational oversight, team coordination, guest service, and performance management.
• Implementing and maintaining brand standards and standard operating procedures, including the IHG Way of Clean program.

What we need from you

• The ideal candidate should haveminimum of 3+ years in a supervisory Housekeeping role.
• Experience managing operations at a comparable scale — preferably overseeing 300+ luxury residence suites.
• In-depth knowledge of housekeeping standards and procedures within a recognized quality hospitality brand.
• High school diploma or equivalent preferred.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.