Assistant Housekeeping Manager

Centro Hotels by Rotana; Sharjah; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel is seeking a passionate Assistant Housekeeper to manage the housekeeping team, ensuring high standards of cleanliness and customer service. The role includes planning rosters, conducting evaluations, and supporting team development. Ideal candidates will have a hospitality degree and strong communication skills.

Qualifications

• Experience in a similar role.
• Excellent written and verbal English communication skills.
• Computer literacy and knowledge of Opera are advantageous.

Responsibilities

• Manage and lead housekeeping team to achieve departmental goals.
• Plan monthly roster for coordinators and supervisors.
• Conduct annual EPDR evaluations for direct subordinates.

Skills

Problem-solving

Verbal communication

Interpersonal abilities

Education

Degree in hospitality

Tools

Opera

Job description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As an Assistant Housekeeper, you will be responsible for managing and leading the housekeeping team to achieve departmental goals by ensuring standards of cleanliness and maintenance meet hotel requirements. Your key responsibilities will include:

1. Planning the monthly roster for coordinators, senior supervisors, and floor supervisors.
2. Carrying out annual EPDR evaluations for direct subordinates.
3. Performing disciplinary actions or dismissals when necessary.
4. Monitoring and guiding new team members.
5. Coordinating and monitoring the Preventive Maintenance Program.
6. Ensuring timely updates of annual leave and public holiday schedules.
7. Conducting departmental inductions for trainees and new team members.
8. Updating job descriptions for all direct subordinates as needed.
9. Identifying training needs for departmental improvements.
10. Reviewing and recommending effective cleaning methods, materials, and agents periodically.
11. Inspecting employees' personal grooming, uniform tidiness, and cleanliness.

Skills, Education, Qualifications & Experiences

You should ideally hold a degree in hospitality with experience in a similar role. Excellent written and verbal English communication skills, strong interpersonal abilities, and problem-solving skills are essential. Computer literacy and knowledge of Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, and quality-oriented with an eye for detail. You should demonstrate initiative, lead by example, and support your team with a hands-on approach. Ability to work under pressure in a fast-paced environment and enjoy working with a multicultural team and guests is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results