Assistant Housekeeping Manager

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking an entry-level management candidate to support daily operations in Housekeeping and Recreation. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining operating budgets. Ideal candidates have a high school diploma or relevant degree and experience in housekeeping. This role is crucial for enhancing both guest and employee satisfaction.

Qualifications

• 1 year experience in housekeeping or a related field.
• Knowledge of OSHA regulations.
• Basic understanding of operating budgets.

Responsibilities

• Support daily activities in Housekeeping, Recreation/Health Club, and Laundry.
• Conduct inspections and ensure accountability for corrective actions.
• Enhance guest and employee satisfaction.

Skills

Communication skills

Time management

Problem-solving

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

Description

JOB SUMMARY

This entry-level management position supports daily activities in Housekeeping, Recreation/Health Club, and Laundry if applicable. The role involves working with employees to clean and maintain guestrooms and public spaces, conducting inspections, and ensuring accountability for corrective actions. The position aims to enhance guest and employee satisfaction while managing the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in housekeeping or a related field.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administration, or a related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensure knowledge of OSHA regulations is current.
• Oversee lost and found procedures.
• Prepare work assignments based on room lists and checkouts.
• Inventory supplies to ensure adequacy.
• Communicate guest room status to the Front Desk promptly.
• Coordinate with Engineering on maintenance needs.
• Follow loss prevention policies.
• Ensure employees have proper supplies, equipment, and uniforms.
• Supervise inspections of guestrooms and public spaces.
• Manage linen and guest supplies inventory and assist with ordering.
• Supervise Housekeeping in the absence of the Director of Services or Housekeeping Manager.
• Provide feedback to employees to improve service performance.

Ensuring Exceptional Customer Service

• Handle guest problems and complaints, seeking supervisor assistance when needed.
• Review guest satisfaction results and comment cards with staff.
• Set a positive example in guest relations.

Marriott International is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination based on protected characteristics such as disability and veteran status.

Required Experience:

Manager