Assistant Housekeeping Manager

The First Collection; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as an Assistant Housekeeping Manager, where you will play a vital role in ensuring exceptional service delivery and operational efficiency. This position offers the chance to lead a dedicated team, maintain high cleanliness standards, and implement innovative housekeeping solutions in a prestigious hotel environment. With a commitment to excellence, you'll contribute to creating unforgettable experiences for guests while enjoying opportunities for professional growth in a dynamic setting. If you are passionate about hospitality and have a keen eye for detail, this role is perfect for you.

Qualifications

• Proven experience in hotel housekeeping operations.
• Strong knowledge of cleaning techniques and quality standards.

Responsibilities

• Supervise housekeeping staff and ensure cleanliness standards.
• Monitor inventory levels of cleaning supplies and linens.
• Address guest inquiries and resolve issues effectively.

Skills

Housekeeping Operations

Leadership Skills

Cleaning Techniques

Organizational Skills

Communication Skills

Health and Safety Regulations

Education

Experience in 4/5 Star Hotels

Tools

Housekeeping Management Systems

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.

• Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area maintenance, laundry, and linen management.
• Train, supervise, and motivate the housekeeping staff, e, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards.
• Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work.
• Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
• Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues.
• Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements.
• Assist in the recruitment, training, and performance evaluation of housekeeping staff.
• Implement and enforce safety and security procedures to ensure the well-being of guests and employees.
• Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.

Desired Skill & Expertise

• Proven experience in housekeeping operations, preferably in a hotel 4/5* property.
• Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong attention to detail and commitment to delivering high-quality service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in using housekeeping management systems and related software.
• Knowledge of health and safety regulations and practices.
• Flexibility to work shifts, including weekends and holidays.