Assistant Housekeeping & Laundry Manager

Four Seasons Hotel; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading luxury hotel management company is seeking an Assistant Housekeeping & Laundry Manager for its new resort project in Ajman, UAE. In this critical role, you will ensure exceptional service standards while leading a dedicated team responsible for maintaining cleanliness and efficiency. Candidates should possess strong leadership skills and a commitment to guest satisfaction in a dynamic resort environment.

Qualifications

• Minimum 3 to 5 years of experience in laundry operations and housekeeping.
• Fluency in English; additional languages are a plus.
• Solid knowledge of cleaning chemicals and safety protocols.

Responsibilities

• Supervise, train, and motivate housekeeping and laundry teams.
• Conduct routine inspections of guest rooms and laundry output.
• Manage guest requests and complaints professionally.

Skills

Leadership

Team Management

Attention to Detail

Communication

Problem-solving

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role of the Assistant Housekeeping & Laundry Manager:

We are excited to offer an opportunity for an Assistant Housekeeping & Laundry Manager to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE, as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

This role reports to our Director of Rooms, and will play a critical role in supporting and elevating operations across guest rooms, public areas, and laundry services. This role will play a crucial part in delivering the highest standards of cleanliness, comfort, and efficiency while cultivating a positive team environment and driving consistency across the department.

Your KEY responsibilities will be:

• Supervise, train, and motivate housekeeping and laundry teams to consistently deliver exceptional service.
• Oversee daily operations, including room cleaning, turndown service, public area upkeep, linen management, and uniform care.
• Conduct daily briefings and assign tasks according to business needs, ensuring optimal team productivity and service flow.
• Support the onboarding, performance review, and disciplinary processes as needed.
• Conduct routine inspections of guest rooms, public areas, laundry output, and back-of-house spaces to ensure cleanliness and consistency.
• Manage guest requests, preferences, and complaints with professionalism, speed, and a solutions-focused approach.
• Monitor linen and uniform quality and inventory, ensuring all items are clean, well maintained, and available.
• Track and control expenses related to guest supplies, cleaning materials, linen, and contract services.
• Report and follow up on any maintenance issues promptly
• Uphold all health, safety, and hygiene standards in alignment with local regulations and Al Zorah Beach Resort protocols.
• Continuously review and improve laundry formulas and cleaning procedures for efficiency and sustainability.

Our Ideal Assistant Housekeeping & Laundry Manager candidate will have:

• Minimum 3 to 5 years of experience in laundry operations and Housekeeping, preferably within a luxury resort environment.
• Strong leadership and team management skills with a hands-on, supportive approach
• High level of attention to detail, with a strong focus on cleanliness, organization, and guest satisfaction
• Solid knowledge of housekeeping procedures, laundry operations, cleaning chemicals, and safety protocols
• Proven ability to manage labor productivity, departmental costs, and supply inventories
• Full fluency in English (spoken and written); additional languages are a plus
• Excellent communication, interpersonal, and problem-solving skills across all levels

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