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HEBA Group of Companies; Dubai; In loco; AED 133.920 - 167.400; Tempo pieno

Descrizione del lavoro

A prominent hotel group in Dubai is seeking a skilled Assistant Hotel Manager to support daily operations and ensure high service standards. You will collaborate with department heads and manage hotel staff while maintaining excellent guest experiences. The ideal candidate has proven hotel industry experience, strong leadership qualities, and the ability to effectively handle guest issues. Join us to contribute to a successful and dynamic hotel environment.

Competenze

• Proven experience in the hotel industry, preferably in a supervisory or management role.
• Ability to handle guest complaints or issues professionally and find appropriate solutions.
• Solid understanding of hotel operations across various departments.

Mansioni

• Assist the Hotel Manager in overseeing the day-to-day operations of the hotel.
• Manage and supervise hotel staff across various departments.
• Monitor guest satisfaction and address concerns promptly.

Conoscenze

Leadership skills

Organizational skills

Excellent communication

Interpersonal skills

Problem-solving skills

Strumenti

Hotel management software

Descrizione del lavoro

We are seeking a skilled and dedicated Assistant Hotel Manager to join our team. As an Assistant Hotel Manager, you will work closely with the Hotel Manager to oversee daily operations, ensure excellent guest experiences, and maintain high standards of service. Your strong leadership skills, attention to detail, and ability to handle multiple responsibilities will contribute to the overall success of our hotel.

Responsibilities

• Assist the Hotel Manager in overseeing the day-to-day operations of the hotel
• Collaborate with department heads to ensure smooth operations and excellent guest service
• Manage and supervise hotel staff across various departments, including front desk, housekeeping, food and beverage, and maintenance
• Train, coach, and provide ongoing support to staff members to maintain high service standards
• Monitor guest satisfaction levels and address any concerns or issues promptly and effectively
• Assist in developing and implementing operational policies and procedures to improve efficiency and guest experiences
• Maintain accurate records of hotel operations, including financial transactions, occupancy rates, and guest feedback
• Assist in budgeting and financial planning activities, including monitoring expenses and revenue streams

Qualifications

• Proven experience in the hotel industry, preferably in a supervisory or management role
• Strong leadership and organizational skills, with the ability to prioritize tasks and delegate effectively
• Excellent communication and interpersonal skills to interact with staff and guests at all levels
• Ability to handle guest complaints or issues professionally and find appropriate solutions
• Solid understanding of hotel operations, including front office, housekeeping, and food and beverage departments
• Proficient in using hotel management software and other relevant computer applications