Assistant Guest Services Manager

Mandarin Oriental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is looking for an Assistant Guest Services Manager to supervise guest services and ensure luxurious experiences for guests. The ideal candidate will have a high school diploma with a preference for hospitality degrees, complemented by strong customer service skills and at least 3 years of experience in a luxury hotel environment. Responsibilities include overseeing operations and maintaining high service standards within the team.

Benefits

Learning & Development programs

MOstay program with generous discounts

Health and wellness benefits

Comfortable accommodation and transportation

Competitive salary and benefits

Qualifications

• 3 years experience in a 5-star hotel, 2 years in a luxury hotel Concierge role.
• Strong customer service skills and effective communication.
• Proven leadership skills with ability to perform under pressure.

Responsibilities

• Manage daily departmental functions and scheduling.
• Oversee bell, door, and valet services for safety and efficiency.
• Coordinate with Reservations and Front Office for guest needs.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma

Degree in Hospitality, Hotel, or Business Management

Tools

MS Office

Alliants

ALICE

Hotsos

Job description

Bachelor of Veterinary Science (Veterinary Sciences)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Mandarin Oriental Downtown, Dubai is seeking an Assistant Guest Services Manager to join our Front Office team.

Are you passionate about delivering exceptional service? Do you thrive in a collaborative environment that values integrity and respect? Do you have a growth mindset? We invite you to become part of our exceptional team.

Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences worldwide, known for creating sought-after properties that blend Asian heritage with modern luxury.

Located in the heart of Dubai, Mandarin Oriental Downtown offers stunning views of the skyline, including the Burj Khalifa and Arabian Sea, with 224 residences and 259 rooms & suites.

More than just a hotel, it is a lifestyle destination offering relaxation, luxury, and memorable experiences.

About The Job

Based at Mandarin Oriental Downtown Dubai, the Assistant Guest Services Manager will supervise the bell, door, and valet teams to provide luxurious guest service. Responsibilities include overseeing driveway operations, parking, and ensuring high standards of cleanliness and service. The role reports to the Chief Concierge.

Key Responsibilities:

• Manage daily departmental functions, including scheduling, transportation logistics, and event coordination.
• Oversee bell, door, and valet services, ensuring safety, hygiene, and efficiency.
• Monitor and report on productivity and luggage handling efficiency.
• Promote teamwork, supervise daily operations, and facilitate communication across departments.
• Maintain high service standards, address guest concerns, and provide local information.
• Coordinate with Reservations and Front Office for group arrivals and guest needs.

Candidate Requirements:

• High School Diploma or equivalent; a degree in Hospitality, Hotel, or Business Management is preferred.
• At least 3 years of experience in a 5-star hotel, with 2 years in a luxury hotel Concierge role.
• Proficiency in MS Office and familiarity with systems like Alliants, ALICE, and Hotsos; experience with UAE hotel re-openings or renovations is a plus.
• Strong customer service skills and ability to meet diverse guest needs.
• Effective communication skills in English; Arabic or other languages are advantageous.
• Proven leadership skills, including mentoring and training, with the ability to perform under pressure.

Our Benefits:

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and discounted rates for you and your loved ones.
• Health and wellness benefits to support your wellbeing.
• Comfortable accommodation, transportation, and meals to enhance your work experience.
• Competitive salary and benefits aligned with UAE industry standards.

Join Us!

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Insert URL]

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