Assistant Guest Services Manager

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein innovatives Hotel sucht einen Assistant Guest Services Manager, der für die Aufsicht über die Bell- und Valet-Teams verantwortlich ist und einen erstklassigen Service für Gäste und Kollegen bietet. Diese Rolle umfasst die Überwachung der täglichen Abläufe, das Management von Transportlogistik und die Schaffung unvergesslicher Gästeerlebnisse. Mit einem starken Fokus auf Teamarbeit und Kundenservice wird erwartet, dass der Kandidat über fundierte Erfahrungen in der Luxushotellerie verfügt. Wenn Sie leidenschaftlich daran interessiert sind, erstklassige Dienstleistungen zu erbringen und in einem dynamischen Umfeld zu arbeiten, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3 Jahre Erfahrung in einem 5-Sterne-Hotel, davon 2 Jahre in einer Concierge-Rolle.
• Fähigkeit, unter Druck in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Überwachung der täglichen Abläufe im Front Office und Gewährleistung eines reibungslosen Betriebs.
• Förderung von Teamarbeit und Coaching der Mitarbeiter für hohe Servicestandards.

Skills

Kundenservice

Teamführung

Kommunikationsfähigkeiten

MS Office

Zeitmanagement

Education

High School Diploma

Abschluss in Hospitality oder Hotelmanagement

Tools

Alliants

ALICE

Hotsos

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Assistant Guest Services Manager is responsible for supervising the bell team, door team and valet to provide luxury service to all guests and colleagues. The Assistant Guest Services Manager will oversee the daily operation of all driveways, parking spaces are all well-coordinated, staffed, clean and always providing exceptional standards. Assistant Guest Services Manager reports to Chief Concierge.

As an Assistant Guest Services Manager, you will be responsible for the following duties:

• Oversee daily departmental functions including scheduling, rosters, transportation logistics, and events to ensure smooth operations and exceptional outcomes for guests and staff.
• Manage all bell, door, and valet services, ensure efficient use of hotel transport, and maintain adherence to safety, legal, and hygiene standards.
• Track and report valet statistics, bellman and driver productivity, and luggage handling efficiency.
• Promote teamwork, supervise daily operations, provide coaching and evaluations, and maintain open interdepartmental communication.
• Uphold high service standards, respond to guest concerns, create memorable guest experiences, and assist with directions and local information.
• Collaborate with Group Reservations and Front Office to efficiently manage group arrivals and in-house guest needs.

As an Assistant Guest Services Manager, we expect from you:

• High School Diploma (or equivalent); a degree or higher diploma in Hospitality, Hotel, or Business Management is preferred.
• 3 years of experience in a 5-star hotel, including 2 years specifically in a luxury hotel Concierge role.
• Proficient in MS Office, with working knowledge of systems like Alliants, ALICE, and Hotsos; UAE and hotel re-opening or renovation experience are advantageous.
• Demonstrates strong customer service skills with the ability to understand and meet diverse guest needs and expectations.
• Communicates effectively with individuals from various backgrounds; fluent in English, with Arabic or other language skills considered an asset.
• Proven leadership and team management abilities, including mentoring and training skills, with the capability to perform under pressure in a fast-paced environment.

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