Assistant Guest Relations Manager - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an experienced Assistant Guest Relations Manager to ensure exceptional guest experiences for VIPs. You will manage their needs and work closely with other departments to provide top-notch customer service. Ideal candidates have managerial experience and strong communication skills. Join us for a fulfilling career in hospitality!

Qualifications

• Previous managerial experience in customer service.
• Excellent listening and response skills for demanding Guests.
• Strong leadership, interpersonal, and communication skills.

Responsibilities

• Manage needs of VIP Guests and inform other Team Members.
• Serve as the main point of contact for VIP Guests.
• Regularly seek and respond to Guest feedback.

Skills

Customer service experience

Listening skills

Leadership

Communication

Job description

Assistant Guest Relations Manager - Conrad Abu Dhabi Etihad Towers

Job Number : HOT0BWF4

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

What will I be doing?

As an Assistant Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs to ensure an exceptional Guest experience. Responsibilities include:

• Meet, greet, and direct Guests entering the lobby
• Serve as the main point of contact for VIP Guests, ensuring hotel departments are briefed on their requirements
• Regularly seek and respond to Guest feedback and queries promptly
• Assist long-stay Guests (14 days or more) to feel comfortable and well-informed
• Manage, record, and resolve Guest complaints efficiently
• Maintain high customer service standards in Reception, Lobby, and Executive Lounge
• Understand hotel facilities and promote up-selling opportunities
• Enhance lobby/reception decor seasonally to improve ambiance
• Coordinate with the Executive Lounge Manager to reward loyal Guests appropriately
• Foster good communication across hotel departments
• Maintain staffing levels to meet business needs
• Attend relevant meetings and comply with safety regulations
• Operate front of house equipment and systems per policies
• Support other departments as needed

What are we looking for?

Ideal candidates will demonstrate:

• Previous managerial experience in customer service
• Excellent listening and response skills for demanding Guests
• Strong leadership, interpersonal, and communication skills
• Accountability and resilience
• High commitment to customer service excellence
• Ability to work under pressure and adapt to various situations

Preferred additional qualities include:

• Experience in similar roles or customer service functions
• Passion for delivering exceptional Guest experiences
• High IT proficiency

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to providing outstanding guest experiences across a diverse portfolio of hotels and resorts. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences every day. Our Team Members are at the heart of this mission!

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand: Conrad Hotels & Resorts

Departments: Guest Services, Operations, and Front Office