Assistant Guest Relations Manager

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader located in Dubai seeks a Manager to oversee guest check-ins, manage staff, and ensure high-quality service. The ideal candidate will have at least 1 year of supervisory experience and a high school diploma. Interests in hospitality and strong communication skills are essential for success in this role.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity.
• Assist management in training and motivating employees.
• Communicate professionally and address guest needs.

Skills

Guest service

Cash handling

Supervisory skills

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing as necessary. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Provide guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, payouts, and charges. Balance and drop receipts. Count and secure the bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Maintain a professional appearance, keep proprietary information confidential, and protect company assets. Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests sincerely. Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with proper etiquette. Ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Manager