Assistant Groups, Conferences & Events Manager - Planning - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 40,000 - 75,000; Full time

Job summary

Join a forward-thinking hospitality leader as an Assistant GC&E Manager, where you'll play a pivotal role in managing events and ensuring exceptional guest experiences. In this dynamic position, you will analyze market trends, coordinate with various departments, and lead meetings to guarantee smooth operations. Your expertise in negotiation and conflict management will be key as you interact with clients and ensure their needs are met. This is an exciting opportunity to contribute to a company that values warmth and hospitality, providing you with the chance to grow in a vibrant and supportive environment.

Qualifications

• Experience in managing events and groups effectively.
• Strong negotiation and communication skills are essential.

Responsibilities

• Handle all event details and planning for rooms and groups.
• Communicate event details with operational departments.

Skills

Negotiation skills

Conflict management

Communication skills

Ability to work under pressure

Education

Previous experience in a similar role

Experience in the hospitality industry

Job description

Job Number :

HOT0ATXX

Work Locations

As Assistant GC&E Manager, you will analyze market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards :

• Handling all events / groups details and complete planning for rooms events and groups
• Observing the team activities within the departments and communicating with the GC&E Sales Manager
• Providing availability and rates for rooms and banquet events in line with targeted selling strategies
• Handling site visits with potential or actual clients
• Taking over group / event files according to supervisor’s orders
• Revising group contracts or issuing contract addendums for clients and ensuring the revised proforma invoice is sent on time
• Preparing the group file with all details
• Communicating all event and group details with operational departments by leading weekly BEO meetings and hotel systems proactively (distributing BEOs and Group Instruction Sheets)
• Managing group blocks and entering rooming lists into the system
• Conducting pre-con meetings with organizers and all operational departments in the hotel
• Following up on deposit payments as per contracted terms
• Cooperating with the finance team to ensure invoices are issued with correct backup
• Collecting feedback from clients about their experience and sharing it with relevant departments for development and appreciation
• Developing and maintaining excellent product knowledge to deliver its benefits to clients
• Obtaining full knowledge of competitors’ products to understand the marketplace

Daily Tasks

• Releasing BEOs
• Inserting rooming lists and releasing GIS
• Site inspections of confirmed events/groups
• Applying for DTCM permits
• Collecting and following up on deposits
• Final invoices and billing
• Applying Hilton Honors points
• Pre-con meetings with organizers
• Weekly BEO meetings with operations teams
• BBOB activities when required
• Sales calls when required
• Finalizing groups in-house and closing the pay master after group checkout

What are we looking for?

A Conference and Events Assistant Sales Manager serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To succeed in this role, you should demonstrate the following attitude, behaviors, skills, and values:

• Previous experience in a similar role
• Negotiation and influencing skills
• Effective conflict management
• Positive attitude and excellent communication skills
• Ability to work under pressure

Additional advantageous capabilities include:

• Previous experience in the hospitality industry
• Commercial and industry knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences worldwide every day. Our team members are at the heart of this mission!

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand :

Conrad Hotels & Resorts