Assistant Groups and MICE Sales Manager

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an Assistant Groups and MICE Sales Manager to drive group and MICE sales, develop client relationships, and achieve sales targets. The ideal candidate will have a Bachelor's degree, 3-5 years of relevant experience in the industry, and excellent sales and negotiation skills. Proficiency in CRM software and the Microsoft Office Suite is essential. This role offers a dynamic work environment and opportunities to engage with clients globally.

Qualifications

• Minimum 3-5 years of experience in hospitality or MICE sales, preferably in Dubai or UAE.
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of the hospitality and events industry in Dubai and UAE.

Responsibilities

• Identify and pursue new group and MICE business opportunities.
• Develop and maintain relationships with clients and travel agencies.
• Create proposals and conduct site inspections for clients.

Skills

Sales techniques

Negotiation skills

Customer relationship management

Event planning

Communication skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

CRM software

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and results-driven Assistant Groups and MICE Sales Manager to join our team in Dubai, United Arab Emirates. In this role, you will be responsible for driving group and MICE (Meetings, Incentives, Conferences, and Exhibitions) sales, developing strong client relationships, and contributing to the overall success of our sales department.

• Proactively identify and pursue new group and MICE business opportunities in the local and international markets
• Develop and maintain relationships with key clients, travel agencies, and corporate accounts
• Create compelling proposals and presentations for potential clients
• Conduct site inspections and property tours for prospective clients
• Negotiate contracts and ensure all terms and conditions are met
• Collaborate with internal departments to ensure smooth execution of events and group bookings
• Monitor and analyze market trends, competitor activities, and client feedback to inform sales strategies
• Achieve and exceed assigned sales targets and revenue goals
• Maintain accurate records of sales activities, leads, and client interactions in the CRM system
• Represent the company at industry events, trade shows, and networking functions
• Assist in developing and implementing marketing strategies to promote group and MICE offerings
• Provide regular reports on sales performance and market insights to senior management

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 3-5 years of experience in hospitality or MICE sales, preferably in Dubai or the UAE
• Proven track record of meeting or exceeding sales targets
• Strong knowledge of the hospitality and events industry in Dubai and the UAE
• Excellent sales techniques and negotiation skills
• Proficiency in customer relationship management (CRM) software
• Advanced skills in Microsoft Office Suite, particularly Excel and PowerPoint
• Experience in event planning and management
• Strong budgeting and financial planning abilities
• Outstanding presentation and communication skills
• Ability to build and maintain strong client relationships
• Detail-oriented with excellent organizational and time management skills
• Understanding of local business customs and practices in the UAE
• Fluency in English; knowledge of Arabic or other languages is a plus
• Professional certifications in event management or hospitality (preferred)
• Willingness to work flexible hours, including evenings and weekends when required
• Ability to thrive in a fast-paced, dynamic environment