Assistant Front Office Manager

COREcruitment; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An international hospitality group is seeking an Assistant Front Office Manager to oversee daily operations at the front desk, ensuring exceptional guest service. The ideal candidate will possess a Bachelor's degree and at least four years of relevant experience, alongside strong communication and leadership skills. The position offers a monthly salary of AED 8,000, with additional benefits including accommodation and transport.

Benefits

Flights

Accommodation

Transport

Qualifications

• Bachelor's degree in hospitality, business administration, or a related field.
• At least 4 years of experience in front desk management or a related role.
• Excellent communication and customer service skills.

Responsibilities

• Supporting the Front Office Manager in daily operations.
• Managing and training front desk staff.
• Ensuring guests receive excellent service.

Skills

Communication skills

Customer service skills

Leadership

Organisational skills

Team management

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office

Hotel management software

Job description

Our client, an international hospitality group, is looking to add an Assistant Front Office Manager to their team. The Assistant Front Office Manager will oversee the daily operations of the front desk, ensuring exceptional guest service and smooth operations. This position demands excellent organisational and leadership skills, as well as exceptional communication abilities to liaise with other departments and ensure the smooth running of the hotel. We are looking for someone with high energy and a great personality!

Roles include but are not limited to:

1. Supporting the Front Office Manager in daily operations, ensuring smooth functioning of the front desk.
2. Managing and training front desk staff, including receptionists and concierge personnel.
3. Ensuring guests receive excellent service, handling inquiries, requests, and complaints professionally.
4. Overseeing the check-in and check-out process for guests, ensuring accuracy and efficiency.
5. Managing reservations, cancellations, and room assignments, potentially including rate management and inventory control.
6. Managing inventory related to front desk operations.
7. Handling cash transactions accurately and securely.
8. Performing ad hoc duties as requested by the Front Office Manager.

Qualifications:

• Bachelor's degree in hospitality, business administration, or a related field.
• At least 4 years of experience in front desk management or a related role.
• Excellent communication and customer service skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Strong leadership and team management abilities.
• Proficient in Microsoft Office and hotel management software.

Salary package: AED8,000 per month + flights, accommodation, and transport.

Location: United Arab Emirates