Assistant Front Office Manager

Shangri-La; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking an enthusiastic Assistant Front Office Manager. Join the team to enhance guest experiences and oversee front office operations, ensuring high standards of service and adherence to hotel policies. The ideal candidate has at least 3 years of managerial experience in an upscale hotel and strong communication skills.

Qualifications

• Minimum 3 years of experience in a managerial role in an upscale hotel.
• Willingness and ability to work a flexible schedule.
• Fluency in English is required.

Responsibilities

• Oversee operations of the Front Desk and Guest Services.
• Ensure adherence to Front Office Policies.
• Coordinate guest arrival, stay, and departure experiences.

Skills

Strong interpersonal skills

Attention to detail

Good communication skills

Proven organizational skills

Education

Degree in Hotel Management or related field

Tools

Property Management Systems

Job description

Assistant Front Office Manager

Traders Hotel Qaryat Al Beri, Abu Dhabi

We have an opportunity for an enthusiastic Assistant Front Office Manager to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome, assist, and ensure guest experiences are cared for.

What are we looking for?

• Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or a related field
• Minimum 3 years of experience in a managerial role in an upscale hotel
• Good understanding of Property Management Systems
• Willingness and ability to work a flexible schedule to meet business demands
• Strong interpersonal skills and attention to detail
• Good communication skills with fluency in English
• Proven organizational skills, able to set and meet deadlines
• Executive presence, self-assured with quiet confidence and humility
• Lives and breathes the Shangri-La values

What will you do?

1. Oversee and supervise the operations of the Front Desk, Guest Services, Bell, Door, Concierge, and Night Audit
2. Ensure adherence to all Front Office Policies and Procedures
3. Ensure VIP procedures are met or exceeded daily for all guests
4. Coordinate the arrival, stay, and departure experiences for all guests
5. Understand and promote the hotel's and departmental vision
6. Provide guidance and support to Guest Relations Managers, Front Office Supervisors, and Ambassadors in their daily tasks
7. Ensure the Front Office team has the necessary supplies to perform their duties
8. Maintain consistency in exceeding guest service expectations
9. Promote the hotel's guest loyalty program to energize the brand
10. Ensure cash handling and credit policies/procedures are followed
11. Maintain a high standard of professionalism among Front Office colleagues
12. Empathetically listen to client queries/complaints and work with colleagues to find solutions

About Traders Hotel Qaryat Al Beri, Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square metres, with a stylish design of warm tones and comfortable furnishings. The hotel offers 80 Traders Club rooms on the seventh to ninth floors and suites on the first to seventh floors. Located in the Qaryat Al Beri complex, it also houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La, and a Souk.

Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, are equal opportunity employers committed to diversity and non-discrimination. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws.