Assistant Front Office Manager

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking an experienced Assistant Front Office Manager to oversee Front Desk operations. You will manage day-to-day activities, ensure high guest service standards, and lead a team in a fast-paced environment. The ideal candidate has a Bachelor’s degree in Hospitality and experience in luxury hotels, along with strong leadership and communication skills.

Qualifications

• Minimum of 1 year of leadership experience in front office or rooms division operations.
• Proven ability to lead teams in a guest-facing setting.
• Experience with guest engagement platforms.

Responsibilities

• Oversee day-to-day operations of the Front Desk.
• Act as a leader and Manager on Duty.
• Conduct regular walkthroughs of lobby and public spaces.

Skills

Leadership experience in front office

Strong communication skills

Conflict resolution skills

Detail-oriented organization

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Windows MS Office

Job description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah United Arab this role you will support the daily operations of the Front Desk and hotel communication teams ensuring a seamless and exceptional guest experience from arrival to departure.

• Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams maintaining high standards of guest service
• Act as a leader on the floor greeting guests addressing concerns professionally and serving as Manager on Duty when required
• Conduct regular walkthroughs of the lobby and public spaces to ensure a consistently polished luxury presentation
• Collaborate with Bell Valet and Concierge teams to create a unified and welcoming arrival experience
• Support the scheduling training and mentoring of front office staff
• Foster an engaging team environment by recognizing success and offering constructive feedback
• Monitor and analyze guest feedback to enhance service strategies and overall satisfaction
• Maintain close collaboration with Housekeeping Engineering and Food & Beverage teams for a cohesive guest journey
• Ensure compliance with all safety emergency and cash-handling protocols
• Respond promptly to internal and guest inquiries via various communication channels

Qualifications :

• Minimum of 1 year of leadership experience in front office or rooms division operations preferably in a luxury hotel environment
• Proven ability to lead high-performing teams in a fast-paced guest-facing setting
• Experience with Opera PMS and guest engagement platforms
• Strong communication and conflict resolution skills
• Passion for luxury hospitality team development and creating memorable guest experiences
• Flexible schedule availability including evenings weekends and holidays
• Bachelors degree or diploma in Hospitality Management or related field (preferred)
• Proficiency in Windows MS Office and property management systems
• Fluency in English; additional languages are a plus
• Knowledge of local culture and customs in the United Arab Emirates
• Experience in a luxury hotel or resort setting
• Detail-oriented with excellent organizational skills
• Ability to work collaboratively in a diverse multicultural environment
• Customer-focused mindset with a commitment to exceeding guest expectations

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time