Assistant Front Office Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player seeks an Assistant Front Office Manager to lead and inspire a dedicated team in delivering exceptional guest experiences. This role involves assisting in all aspects of front office operations, ensuring proper staffing, and fostering a culture of excellence through training and performance management. The ideal candidate will have a strong background in customer service and front office procedures, with a passion for hospitality. Join this dynamic team and play a key role in creating memorable experiences for guests while enhancing your leadership skills in a prestigious hotel environment.

Qualifications

• 1 year of leadership experience in a 5-star hotel environment.
• Strong customer service skills and knowledge of front office procedures.

Responsibilities

• Assist the Director of Front Office in managing department operations.
• Train and develop Front Office colleagues for exceptional guest service.

Skills

Leadership Experience

Customer Service

Front Office Procedures

Communication Skills

Education

University/College Degree

Tools

Opera PMS

Microsoft Windows Applications

Job description

Showcase your interpersonal strengths as an Assistant Front Office Manager; you will lead, train, and recognize your team in support of exceptional guest service! In this role, you will support the hotel by:

• Assisting the Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
• Communicating through preshift logs, emails, and departmental meetings all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one-on-one coach & counsel sessions, maintaining performance logs, and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs, and processes in the department
• Completing other duties as assigned

Qualifications:

Your experience and skills include:

• Previous 1 year leadership experience at a 5-star hotel
• Excellent knowledge of Front Office and Hotel procedures an asset
• Previous Customer Service Experience required
• General knowledge of key departments including Housekeeping and Maintenance an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline an asset

Remote Work:

No

Employment Type:

Full-time