Assistant Front Office Manager

Vignette Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is seeking a Front Office Supervisor in Dubai to manage daily operations and ensure high guest satisfaction. The ideal candidate will have extensive experience in Front Office roles, particularly in an IHG-branded hotel, along with excellent leadership and communication skills. This role involves training staff, coordinating with departments, and managing guest services effectively. Join a dynamic team and contribute to an exceptional guest experience in a vibrant hospitality environment.

Qualifications

• Minimum 3-5 years' experience in Front Office operations.
• Experience in IHG-branded hotels is mandatory.
• Fluency in English; additional languages an advantage.

Responsibilities

• Oversee daily operations of the Front Office.
• Coordinate with other departments for a seamless guest experience.
• Manage room inventory and optimize revenue.

Skills

Guest service

Leadership

Problem-solving

Communication

Scheduling

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Concerto

Guest Love

HeartBeat

Job description

Oversee daily operations of the Front Office (reception, concierge, guest services, etc.)

Ensure smooth check-in and check-out procedures

Monitor and manage guest satisfaction and handle guest complaints promptly

Supervise and support the front office team, including scheduling and performance management

Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experience

Manage room inventory and ensure revenue optimization through effective upselling

Ensure compliance with brand standards and operational procedures (IHG Way of Clean, SOPs)

Conduct daily briefings and share key updates with the team

Train and coach team members on service standards and IHG loyalty programs (IHG One Rewards)

Prepare daily, weekly, and monthly reports for management

Monitor billing and cashiering activities to ensure accuracy

Act as the Duty Manager in the absence of Front Office Manager

Assist in recruiting, onboarding, and evaluating front office staff

Maintain the lobby area to ensure a welcoming environment

Minimum 3 5 years of experience in Front Office operations, with at least 1 2 years in a supervisory or assistant manager role

Proven experience working in an IHG-branded hotel (mandatory)

Strong knowledge of Opera PMS and IHG systems/tools (Concerto, Guest Love, HeartBeat, etc.)

Excellent leadership, communication, and guest service skills

Strong problem-solving and decision-making abilities

Flexibility to work in shifts, including weekends and holidays

Professional appearance and demeanor

Bachelor's degree in Hospitality Management or related field preferred

Fluency in English; additional languages are an advantage

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