Assistant Front Office Manager

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As the Assistant Front Office Manager, you will support the day-to-day management of Front Office operations, ensuring a seamless guest experience while maintaining high standards of service delivery. In this leadership role, you will oversee guest arrivals and departures, manage team performance, and serve as a key contact for VIPs, escalated guest concerns, and interdepartmental coordination.

Key Responsibilities:

• Assist in leading all aspects of the Front Office including Reception, Bell Desk, Concierge, and Ciel Connect.

• Ensure smooth operations of guest check-ins/outs, room assignments, and lobby management.

• Handle guest complaints and feedback with prompt service recovery and follow-up.

• Monitor daily room availability, upgrades, and overbooking situations in coordination with Revenue and Rooms Control.

• Support the Front Office Manager in scheduling, team development, coaching, and performance evaluations.

• Ensure all team members deliver warm, professional, and brand-aligned service at every interaction.

• Conduct lobby walks and room inspections for VIPs, special occasions, and high-profile stays.

• Maintain strong coordination with Housekeeping, Engineering, and Guest Experience teams.

• Ensure all departmental SOPs and LQA/Forbes standards are upheld.

• Prepare shift reports, handle escalations, and assist with training new team members.

Desired Skill & Expertise

• Minimum 4–6 years of experience in Front Office operations, with at least 2 years in a supervisory or assistant manager role in a luxury hotel.

• Bachelor’s degree or diploma in Hospitality Management.

• Strong knowledge of Opera Cloud and front office procedures.

• Excellent leadership, communication, and guest service skills.

• Ability to remain calm and professional in high-pressure situations.

• Fluent in English; knowledge of additional languages is a plus.